D2C - Ops

About KnyaKnya is a funded, fast-growing D2C brand redefining healthcare apparel for modern professionals, backed by DSG Consumer Partners. We combine functionality, comfort, and aesthetics to serve a community thatdeserves more from their workwear. Our culture values ownership, experimentation, speed, and customerobsession.What Are You Entering IntoKnya is one of India's fastest-growing healthcare apparel brands and we're just getting started. When you join us, you're not filling a seat. You're stepping into a company that is actively being built, where the work you do today shapes what Knya looks like tomorrow. We're a team of driven people who care deeply about what we're building, move with purpose, and back each other to grow. If you're looking for a place where your contribution is visible, your growth is real, and your work actually matters to the people who wear what we make, this is it.Role OverviewYou will own end to end order fulfilment across every channel Knya sells on. B2B quick-commerce, B2Cmarketplaces and international. Your job is simple to state and hard to do. Every order picked, packed,dispatched and delivered on time and inside each platform's SLA. This is a hands-on operations role that sits between the warehouse, our 3PL partners and platform account managers.Key ResponsibilitiesB2B Quick-Commerce (Amazon and Clicktech, Blinkit, Swiggy Instamart, Flipkart)• Run marketplace processing and replenishment cycles for all quick-commerce partners.• Oversee pick, pack and dispatch so we hit platform turnaround times every cycle.• Coordinate 3PL deliveries and appointment based self-pickups by marketplace logistics teams.• Track OTIF performance and resolve short shipments and fill rate gaps at source.• Manage slot booking across vendor portals including Amazon Vendor Central, Clicktech and Blinkit hubsystems.B2C Marketplace Fulfilment (Amazon, Myntra, Flipkart)• Own order receipt, pick, pack, labelling and dispatch in line with each platform's compliance guidelines.• Coordinate carrier pickups directly from the warehouse.• Monitor SLA adherence and act on a slip before it turns into a penalty.International Marketplaces (Noon, Amazon International B2B)• Run B2B bulk shipment cycles end to end with international 3PL and courier partners.• Manage appointment based delivery scheduling for cross-border shipments.• Ensure documentation compliance across invoicing, customs paperwork and labelling standards.Cross-Cutting• Own daily and weekly dispatch planning with the warehouse and ops team.• Track fill rate, on-time dispatch, SLA compliance, chargebacks and penalties, and GRN variances.• Keep every PO, invoice and POD accounted for and reconciled.• Oversee SPF claims at shipment level. File them accurately and on time, and chase rejected claims torecovery instead of writing them off.• Work with marketplace account managers to resolve operational escalations.• Drive SOP, process improvement and automation initiatives so the operation scales without addingheadcount.Must Haves• 3 to 6 years in e-commerce or marketplace operations, preferably in apparel, FMCG or D2C.• Hands-on experience with Amazon Seller and Vendor Central, Clicktech, Blinkit, Swiggy Instamart, FlipkartSeller Hub, Myntra Partner Portal and Noon Partner Hub.• Strong grasp of pick, pack and dispatch warehouse workflows and WMS systems.• Experience managing 3PL and courier relationships, including appointment based delivery scheduling.• Strong Excel or Sheets for MIS. Reporting that ops and finance can act on without rechecking.• Sharp coordination and problem solving. Daily cross-platform firefighting is part of this job, not an exception to it.Good to Have• Q-commerce B2B fulfilment experience. Strongly preferred.• ERP exposure such as Unicommerce or Increff.• International logistics and customs documentation experience.• Exposure to demand forecasting and inventory planning across channels.• Experience handling returns, RTOs and claims reconciliation.Get to know us before you apply: knyamed.com | instagram.com/knyamed | hr@knya.in