Customer Success Executive

UniAcco · Mumbai

  • Experience1–2 yrs
  • SalaryDisclosed
  • Work modeonsite
  • Leveljunior
  • Posted21 Sept 2026
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About UniAcco

UniAcco is hiring in Mumbai in real estate construction. This role looks for around 1+ years of experience.

Skills

  • Microsoft Office
  • Microsoft Word
  • Operations
  • Microsoft Excel
  • English Proficiency (Spoken)
  • English Proficiency (Written)
  • Google Workspace
  • CRM tools
  • customer service
  • relationship management

The role

A customer success executive at a student accommodation platform manages accommodation-related customer service, booking operations, and CRM tools. The role resolves booking concerns, coordinates property partners, and supports student onboarding through timely updates and service delivery.

Full job description

About the job:Key Responsibilities:

1. Act as the primary point of contact for students regarding accommodation-related queries.

2. Respond to student inquiries via calls, emails, WhatsApp, and other communication channels.

3. Provide timely updates on booking status, documentation requirements, and move-in processes.

4. Coordinate with property partners and internal teams to resolve customer concerns efficiently.

5. Handle escalations and ensure prompt resolution while maintaining a high level of customer satisfaction.

6. Maintain accurate records of interactions and updates in CRM systems.

7. Follow up proactively with students to ensure a smooth booking and onboarding experience.

8. Assist students with booking modifications, cancellations, and special requests as per company guidelines.

9. Collaborate with sales, operations, verification, and other stakeholders to ensure seamless service delivery.

10. Meet customer satisfaction and response time targets.

Who can apply:Only those candidates can apply who:have minimum 1 years of experienceare from Mumbai only

Salary:₹ 3,02,500 - 3,65,000 /year

Experience:1 year(s)

Deadline:2026-10-21 23:59:59

Other perks:Informal dress code, Health Insurance

Skills required:MS-Office, MS-Word, Operations, MS-Excel, English Proficiency (Spoken) and English Proficiency (Written)

Other Requirements:1. Excellent verbal and written communication skills.2. Strong customer service and relationship management skills.3. Ability to handle multiple conversations and tasks simultaneously.4. Good problem-solving and conflict-resolution abilities.5. High attention to detail and process adherence.6. Comfortable working in night shifts.7. Proficiency in MS Office, Google Workspace, and CRM tools.8. Ability to work effectively in a fast-paced environment.

About Company:UniAcco (by Adventum Student Living Private Limited) intends to build a cutting-edge, technology-based platform to provide end-to-end solutions to international students to achieve their dreams. We started the journey with UniAcco (a global student accommodation platform) in 2019 and launched UniCreds (a marketplace for education loans) in 2020. Our third vertical, UniScholarz, which was recently launched, is a global counseling platform that offers effective mentoring by specialized counselors. These three consumer tech-led companies enable students to have the most hassle-free experience in reaching their educational goals free of cost. Because we believe dreams shouldn't be compromised under any circumstances.