Compliance Specialist

What YOU WILL EXPERIENCE IN THIS POSITION:In this position, you will get to:Manage the Q2C process (quote-to-cash), which includes and not limited to, the following:-        Prepare and submit quotations to customers and ensure our company’s DoA-        Process customer orders and ensure products are supplied correctly and on time-        Liaise with Finance and Sales departments for cash collection activitiesInvestigate, validate, and work to resolve customer discrepancy claims and material return requests.Work with cross-functional teams to manage customer backorders and lead time inquiries, including working with Planning and Manufacturing to determine accurate shipping datesResolution of price discrepancies identified at the time of order Answer inquiries received via phone and email, often by working with other departments such as Logistics, Product Management, Engineering, Sales, Planning, and Finance to facilitate a resolution prior to communication with the customerWork with our Salesforce.com CRM to respond to customer inquiriesMonitor the progress to achieve your individual KPI’s and provide a root cause analysis when targets are not metIdentify opportunities to update or improve customer service procedures

You have:·       Bachelor’s Degree ·       Proficiency with Microsoft Office Suite required·       3 – 5 years’ experience in order entry, order management, and generation of price quotes, preferably in a fast-paced, high-volume customer service environment·       Proficiency with Microsoft Excel·       Having experience in Digital Initiatives·       Experience with ERP software (preferably SAP / INFOR)