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Channel Lead-Acquisition at IDFC FIRST Bank — Mumbai

Experience5–10 yrs
SalaryNot disclosed
Work modeunknown
Levelsenior
Posted19 Sept 2026

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About IDFC FIRST Bank

IDFC FIRST Bank is hiring in Mumbai in financial services. This role looks for around 5+ years of experience.

Skills

Channel acquisition
Performance management
Data analytics
Customer engagement strategy
Cross-functional collaboration
Stakeholder management
Business communication

The role

A channel acquisition leader in banking and financial services. They lead frontline sales channels, design acquisition and engagement programs for new-to-bank and high-net-worth customers, and build cross-sell journeys for portfolio products. Their defining skills are channel acquisition, performance management, and data analytics, supported by customer engagement strategy, cross-functional collaboration, stakeholder management, and business communication.

Full job description

Job Requirements

About the Role

The Channel Lead – Acquisition will be responsible for strategically leading and enabling the frontline sales force, including Acquisition Officers, Senior Sales Officers, and Senior Sales Managers across household, Current and Corporate Salary verticals. This role focuses on driving engagement with both portfolio and new-to-bank (NTB) customers to enhance wallet share, improve productivity, and ensure customer stickiness through targeted initiatives and programs. This role will collaborate with cross-functional teams to deliver superior customer experiences and business outcomes.

Key Responsibilities

Primary Responsibilities

Define product delivery processes and collaborate with cross-functional teams to generate insights and drive successful customer engagements.Empower frontline teams with acquisition and engagement initiatives targeting NTB customers and high-net-worth individuals (HNIs).Lead and execute channel program-related initiatives, identifying triggers and campaigns to drive cross-sell across regions.Partner with business stakeholders to develop tailored product offerings for portfolio customers (e.g., LAP, BIL, HL, WC, Wealth).Collaborate with alliance partners and internal teams to build robust customer experience journeys and maximize customer participation.Create and manage end to end performance management of the channel including designing, calculations, and final pay-out.

Secondary Responsibilities

Champion the use of market intelligence and data analytics to enhance product, solution, and sales effectiveness aligned with growth and profitability goals.Recommend process and policy improvements for driving acquisition ensuring operational efficiency and high-quality service.Ensure comprehensive product and solution support for branch and channels, including systems, processes, and policies.

What We Are Looking For

Education

Graduation: Any discipline (Full-Time)Postgraduation: MBA / PGDM (Preferred)

Experience

5–10 years of relevant experience in a leadership role managing central teams, preferably in banking or financial services.

Skills and Attributes

Strong leadership and team management capabilities.Excellent stakeholder management and cross-functional collaboration skills.Strategic mindset with a focus on customer-first culture and service excellence.Proficiency in data analytics to enhance marketing and customer engagement strategies.Ability to drive performance and inspire teams across regions.Fluent in English with strong business communication skills.