Asst. Manager - CUSTOMER SERVICE & OPS SC
ICICI Prudential Life · Mumbai
- Experience2–3 yrs
- SalaryNot disclosed
- Work modeonsite
- Levelmid
- Posted15 Sept 2026
About ICICI Prudential Life
ICICI Prudential Life is hiring in Mumbai in insurance. This role looks for around 2+ years of experience.
Skills
- induction training
- certification
- learning interventions
- assessment
The role
An insurance customer service and operations training manager designs and evaluates induction training and certification programs that improve employee performance and customer experience, using learning interventions and assessment.
Full job description
Facilitate induction training,assessment and certification for new joiners and existing Customer Service and Operations team members
The role will be responsible for designing,implementing,and evaluating learning interventions that enhance employee performance,improve customer experience and support business objectives