Asst. Manager - CUSTOMER SERVICE & OPS SC
ICICI Prudential Life · Mumbai
- Experience3–8 yrs
- SalaryNot disclosed
- Work modeonsite
- Posted23 Sept 2026
About ICICI Prudential Life
ICICI Prudential Life is hiring in Mumbai in insurance. This role looks for around 3+ years of experience.
Skills
- induction training
- training assessment
- certification
- learning interventions
- customer experience
The role
A learning and development manager at an insurance company designs and evaluates induction training and certification programs, using customer experience and employee performance improvement to strengthen customer service and operations teams. The role applies training assessment and learning interventions.
Full job description
Facilitate induction training,assessment and certification for new joiners and existing Customer Service and Operations team members
The role will be responsible for designing,implementing,and evaluating learning interventions that enhance employee performance,improve customer experience and support business objectives