Associate Manager - Persistency Tracking

We, at Bharti Axa Life Insurance are looking for candidate who want to build their career in a fast growing environment. We are hiring for Associate Manager - Persistency Tracking to join our Revenue Assurance Team.

Main Purpose of Job:A detail-oriented and analytical professional to support the Revenue Assurance (RA) function in protecting and growing the in-force book through improved renewal and persistency outcomes. The role will own end-to-end persistency tracking across bancassurance and strategic partnerships, from due-base management to partner governance. Working closely with Sales, Operations, Contact Centre and Partnership distribution teams.

Job Responsibilities:Partner Persistency Tracking & CoordinationPersistency Tracking: Own the daily, weekly, and monthly tracking of renewals and business persistency (13th, 25th, 37th, 49th, and 61st month) across bancassurance and strategic partners, on both premium and policy-count basis.Due Base Management: Maintain the monthly renewal due base and track movement across paid, grace period, lapsed, and revived buckets by partner, zone, branch, and product.Partner Scorecards: Publish partner- and zone-wise persistency scorecards and due lists to partner and internal sales teams on a defined cadence.Query Management: Act as the operational SPOC for partners on persistency data, renewal status, and reconciliation queries, ensuring timely resolution and smooth day-to-day communication.Persistency MIS & ReportingPersistency MIS: Build and maintain daily, weekly, and monthly reports and dashboards providing partner-, zone-, channel-, and product-level visibility into persistency and collection metrics.Engagement Program Tracking: Track partner- and RH-level persistency contests and engagement initiatives, support payout computation, and report on program impact.Data Analytics & Strategy DeploymentOpportunity Identification: Conduct deep-dive data analytics to uncover process inefficiencies, payment bottlenecks, and target areas for collection improvement.Data-Driven Allocation: Deploy analytical and predictive models into weekly/monthly allocation strategies across the Field Sales, Call Center, and Branch Operations teams.Performance Tracking: Build and monitor feedback loops to ensure field and call center teams are optimizing the data models provided to them.

Key Indicators:13th and 25th month persistency (premium and policy basis) against partner-wise targets.Renewal collection efficiency against monthly due base, and reduction in lapse and grace-period ratios.Revival and reinstatement conversion on the lapsed book.Adherence to partner governance cadence and closure of agreed action items

Key Stakeholders:Internal: Partnership Sales, Renewals & Collections Operations, Contact Centre External: Bank and strategic distribution partners, contact centre vendors, and collection partners

Skills and Competencies:Strong understanding of the life insurance renewal lifecycle, persistency computation, grace period, lapse, and revival rules Strong proficiency in data analysis tools (e.g., Advanced Excel, SQL, Tableau, Power BI).Ability to work cross-functionally across Sales, Tech, Data Science, and Operations