Assistant Manager/Deputy Manager- FOFO Operations
Welspun World · Mumbai
- Experience4–8 yrs
- SalaryNot disclosed
- Work modeonsite
- Posted23 Sept 2026
About Welspun World
Welspun World is hiring in Mumbai in manufacturing industrial. This role looks for around 4+ years of experience.
Skills
- franchise management
- retail operations
- inventory management
- visual merchandising
- customer service
- sales performance management
- operational audits
- supply chain management
- store launch operations
- training needs analysis
The role
A franchise retail operations manager at a home furnishings manufacturer drives store performance through franchise management, retail operations, and inventory management while coordinating store launches and operational audits.
Full job description
Company Website- https://www.welspunliving.com/
Job Purpose
To manage and drive the operational performance of FOFO (Franchise-Owned, Franchise-Operated) stores by ensuring operational excellence, achievement of business targets, adherence to brand standards, and strong franchisee relationships.
Franchisee Management
Manage day-to-day relationships with franchise partners and ensure smooth store operations.
Act as the primary point of contact between franchisees and the corporate team.
Support franchisees in resolving operational, commercial, and business-related issues.
Ensure franchisee compliance with company policies, processes, and brand guidelines.
Business & Sales Performance
Drive sales, profitability, and productivity across assigned FOFO stores.
Monitor store performance against business targets and identify improvement opportunities.
Analyse sales reports, KPIs, and store productivity to develop corrective action plans.
Work closely with franchisees to improve customer conversion, average transaction value, and overall store performance.
Store Operations
Ensure adherence to standard operating procedures, visual merchandising, customer service, and brand standards.
Conduct regular store visits and operational audits.
Monitor inventory management, stock availability, shrinkage, and stock ageing.
Coordinate with internal teams to resolve supply chain, inventory, and operational challenges.
Ensure stores maintain appropriate manpower and operational readiness.
New Store Launch & Expansion
Support new FOFO store openings, including pre-opening activities and operational readiness.
Coordinate with franchisees and internal stakeholders for store setup, staffing, training, and launch execution.
Identify potential operational gaps and ensure timely closure.
Training & Capability Development
Identify training needs of franchisee staff and coordinate with relevant teams.
Ensure adherence to customer service and product knowledge standards.
Support franchisees in improving team productivity and employee engagement.
Reporting & Compliance
Prepare and share regular business and operational performance reports.
Track store KPIs, audit findings, and action-plan closure.
Ensure compliance with company policies, statutory requirements, and operational standards.
Escalate critical business and operational issues to the reporting manager.