Analyst, Client Service Manager, Corporate Banking, Technology and Operations

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Requirements

Job Purpose

Client Servicing for Trade Finance Operations

Key Accountabilities

Client servicing and handholding of Trade Finance transactions. Incumbent would be the single point of contact for the client for all trade transactions

Job Duties & Key Requirements

Capable managing the Customers and handling queries for Trade, Cash and Loan products.Strengthen relationship with the various stake holders like branches, Relationship Managers and internal teams to resolve all trade queries and issues promptlyOwn the Customer Transaction end to endEnsure that the self KPI’s and KRI’s are managed and maintained as per the group’s expected standardsAdvise the client on the trade transactionsHandling all types of customer complaints, enquiries Queries. regarding any clarification with respect to trade transactions

Required Experience / Competencies

Should have working knowledge of various Trade Products related to Documentary Letters of Credit, Standby Letters of Credit, Bank Guarantee, Bank-to-Bank Reimbursements, Fund Transfer, and Swifts7+ years of Work Experience in handling the Trade Finance productsExcellent Client / Customer management skills, business orientationTo manage processes and metrics on a day to day basisTo provide proper guidance and support to the team as required, capability to identify areas of risk and ensure proper mitigates and controls are put in place

Education / Preferred Qualifications

Graduate / Post-Graduate with relevant work experience in working in the Trade Finance Unit and handling of all the Trade Finance Products

DBS India - Culture & Behaviours

Drive Performance Through Value Based PropositionsEnsure Customer Focus by Delighting Customers & Reduce ComplaintsBuild Pride and Passion to Protect, Maintain and Enhance DBS’ ReputationEnhance Knowledge Base, Build Skill Sets & Develop CompetenciesInvest in Team Building & Motivation through Ideation & InnovationExecute at Speed While Maintaining Error Free OperationsDevelop a Passion for Performance to Grow Talent PoolMaintain the Highest Standards of Honesty and Integrity

Location:

Mumbai

Job:

Operations

Schedule:

Regular

Employee Status:

Full time