Account Specialist (Customer Service)
LyondellBasell · Mumbai
- Experience1–2 yrs
- SalaryNot disclosed
- Work modeonsite
- Leveljunior
- Posted22 Sept 2026
About LyondellBasell
LyondellBasell is hiring in Mumbai in manufacturing industrial. This role looks for around 1+ years of experience.
Skills
- Customer Service
- Order to Cash
- Supply Chain
- Microsoft Office
- English
The role
An account specialist at a chemical manufacturing company manages customer service and order fulfillment across domestic and export customers, coordinating SAP, Order to Cash, and supply chain operations while resolving delivery, billing, and credit issues. The role also maintains customer master data and supports transportation coordination.
Full job description
Account Specialist
LyondellBasell is looking for an Account Specialist to join our team in Vikhroli, Mumbai.
As an Account Specialist, you will play an important role in delivering high-quality customer service and supporting the domestic and export order fulfillment process. You will work closely with customers and internal teams to ensure smooth order processing, product availability, transportation, delivery, and invoicing.
Key ResponsibilitiesManage customer requests and orders in a timely, professional, and customer-focused manner.Coordinate with Planning, Sales, Business, Supply Chain, Finance, and other partner functions to ensure effective order fulfillment.Support the end-to-end Order-to-Cash process, from order entry and planning through shipping, delivery, billing, and credit management.Monitor product availability and coordinate transportation and deliveries to meet customer requirements.Maintain accurate customer master data in SAP in coordination with the Master Data team.Build strong relationships with customers and internal stakeholders to ensure a high level of customer satisfaction.Identify and resolve operational issues and support other businesses within the team when required.Follow company policies, procedures, governance requirements, and quality standards.Continuously develop knowledge of business processes, products, systems, and customer service practices.
QualificationsCollege degree preferred or equivalent relevant experience.1–2 years of experience in Customer Service and/or Supply Chain.Good working knowledge of MS Office.Experience with SAP is preferred.Strong written and verbal communication skills in English.Additional language skills are an advantage.
What We Look ForCustomer-focused and solution-oriented approach.Strong collaboration and stakeholder management skills.Clear and professional communication.Ability to manage multiple priorities and deliver results.Willingness to learn and continuously improve.Ability to work effectively across functions and support team members when required.
Location: Vikhroli, Mumbai, IndiaJob Type: Full-time