Duty Officer

Role & responsibilities

Supervises the functions of the department employees, facilities, operations and cost on a day- to-day basis

Responsible for key management including opening & closing of shift

Responsible for issuing of daily floats, roaster management, handling cinema impress, shift banking, shortage control etc

Monitors and controls, on an on-going basis:

1) Quality levels of product and service

2) Customer satisfaction

3) Merchandising and marketing

4) Operating costs

5) Sanitation, cleanliness and hygiene of the entire area

Conducts daily briefing & Sets up targets/ goals for the shift, makes constant effort to achieve the same

Oversees the services of Cinema from box-office to concessions

Under the guidance of the Cinema Manager, conducts functions such as employee orientation, staff training, on the job performance, coaching and disciplinary action if necessary, to ensure appropriate staffing and productivity

Responsible for cash management and cash handling, ensuring ensure that here is no pilferage of money

Responsible for conducting print check every Thursday night. It includes ensuring Display & Commercial compliance

Responsible for training and briefing on daily basis of the staff for up selling, suggestive selling and in auditorium (SOS) selling and updating on various initiatives

Responsible for customer query handling/situation handling and maintaining TAT for Patron complaint resolution

Maintains minimum stock levels of all items and participates in inventories on weekly basis

Preferred candidate profile

Knowledge and understanding of hotel/ cinema operations

Experience on handling customers queries

Experience of floor management

Experience in cash handling and inventory management

Experience of team building and providing training

Great experience of F&B

Innovative ideas of marketing

Cross selling & upselling

Proven ability to manage guests and processes