Store Executive

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Job Description

We're looking for a dynamic and customer-focused Store Executive to join our team in Mumbai, India. In this role, you will be the backbone of our store operations, managing daily transactions, inventory, and customer interactions while maintaining the highest standards of service and organization. As a Store Executive, you will play a crucial role in driving sales performance, ensuring operational excellence, and creating a welcoming shopping environment for all our guests.

Manage all point-of-sale transactions with accuracy and efficiency, ensuring proper cash handling and payment reconciliation throughout your shiftOversee daily stock levels and conduct regular inventory checks to maintain optimal merchandise availability and minimize discrepanciesDeliver exceptional customer service by attending to guest inquiries promptly and ensuring a welcoming, positive shopping experienceMaintain visual merchandising standards and ensure the store environment is clean, organized, and visually appealing at all timesProcess customer transactions efficiently while maintaining accuracy in billing and providing detailed receiptsSupervise and mentor junior staff members, providing guidance and training to ensure consistent service standards across the teamMonitor and analyze sales performance against targets, identifying trends and providing actionable feedback to managementEnsure strict compliance with all organizational policies, procedures, and security protocolsMaintain detailed and transparent records of stock movements, inventory discrepancies, and daily sales reportsCollaborate with other departments to support overall operations and enhance guest satisfaction initiativesIdentify opportunities to maximize sales and suggest innovative improvements to store operations and customer experienceHandle customer complaints and concerns with empathy and professionalism, working toward effective resolutions

Qualifications

Secondary education or equivalent qualificationMinimum 2 years of proven experience in retail, hospitality, or customer service environmentProficiency in point-of-sale (POS) systems and demonstrated expertise in cash handling proceduresStrong numerical skills with the ability to perform accurate cash reconciliation and financial reportingExcellent communication and interpersonal abilities with a customer-focused mindsetSolid knowledge of inventory management and stock control practicesDemonstrated leadership capabilities with experience supervising or mentoring team membersStrong analytical skills with the ability to interpret sales data and performance metricsExcellent time management and organizational skills with the ability to prioritize multiple tasksAbility to work flexible shifts, including weekends and public holidays as requiredProblem-solving mindset with a proactive approach to identifying and addressing operational challengesKnowledge of visual merchandising principles and retail best practicesAbility to meet and exceed sales targets while maintaining service quality