Senior L2 Support
IDfy · Mumbai Metropolitan Region
- Experience3–4 yrs
- SalaryNot disclosed
- Work modeonsite
- Levelmid
- Posted15 Sept 2026
About IDfy
IDfy is hiring in Mumbai Metropolitan Region in technology software. This role looks for around 3+ years of experience.
Skills
- GCP
- Amazon Web Services
- Kibana
- Stackdriver
- CloudWatch
- Metabase
- Grafana
- Prometheus
- log analysis
The role
An application support engineer at a technology software company monitors production services, investigates incidents through log analysis, and improves service reliability with cloud platforms, dashboards, and alerts. The role also uses SQL and scripting to diagnose issues and execute service recovery.
Full job description
Here’s What Your Day Would Look Like
Defining monitoring events forIDfy's services and setting up the corresponding alertsResponding to alerts, with triaging, investigating and resolving resolution ofissuesLearning about various IDfy applications and understanding the events emittedCreating analytical dashboards for service performance and usage monitoringResponding to incidents and customer tickets in a timely mannerOccasionally running service recovery scriptsHelping improve the IDfy Platform by providing insights based on investigations and analysis root cause analysis
We’ll get along if you
Are a graduate with a minimum of 3+ years of technical product support experience with following skills:Clear logical thinking and good communication skills.We believe in individuals who are high on ownership and like to operate with minimum managementAn ability to "understand" data and analyze logs to help investigate production issues and incidentsHands On experience of Cloud Platforms (GCP/AWS)Hands On experience oflogs monitoring tool(Kibana, Stackdriver, CloudWatch)Experience creating Dashboards &Alerts with tools like Metabase, Grafana, PrometheusExperience in writing SQL is plusKnowledge of Scripting language like Elixir/Python is a plusAbove all, a mindset of continuous growth & learning and implement what you learn there