Senior Customer Success Engineer
Palo Alto Networks · Mumbai Metropolitan Region
- Experience1–3 yrs
- SalaryNot disclosed
- Work modeonsite
- Leveljunior
- Posted10 Sept 2026
About Palo Alto Networks
Palo Alto Networks is hiring in Mumbai Metropolitan Region in technology software. This role looks for around 1+ years of experience.
The role
A junior Senior Customer Success Engineer role at cybersecurity company Palo Alto Networks, driving post-sales technical value realization for Cortex (Cortex XDR/XSIAM/XSOAR). You lead Technical Working Sessions to move customers from initial setup to a mature, orchestrated defense posture, including hands-on product-specific operational tasks, stakeholder/project management, and technical problem solving. Skills include Cortex XDR, Cortex XSIAM, Cortex XSOAR, and leading technical working sessions. Based in the Mumbai Metropolitan Region, India, working full time from the office (onsite).
Full job description
Our Mission
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.
Job Summary
As a Cortex CSE within the Scale & Optimize (S&O) framework, you are the primary technical driver for post-sales value realization for Cortex XDR/XSIAM/XSOAR. You will lead "Technical Working Sessions" to move customers from initial setup to a mature, orchestrated defense posture.
Primary Objectives
Maximize Customer Value:Prescriptive Technical DeliveryTransform the Customer Journey
Key Responsibilities
Product-Specific Operational TasksTechnical Value DeliveryStakeholder & Project Management
Requirements
Technical ExpertiseHands-on skillsSoft skillsProblem solving
Qualifications
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.