Production Support - Engineering

Role Summary

Raise is built on this core philosophy - we will bring exceptionally great products, awesome user experience and best in class customer service to our users. We have started with our first step by launching an Investment & Trading platform – Dhan (www.dhan.co) in November 2021.

As a Production Support Engineer, you will work closely with engineering/development teams to design, build, and maintain systems. Identify and drive opportunities to improve automation for the company. You will be responsible to investigate the root cause of the issues, educate the developers about the cause and accordingly mitigate and arrive at a workable solution.

Expected Responsibilities

You will need to monitor/resolve system errors and disruptions. Also manage document resolution wherever required. Manage incident and liaison with upstream data providers to resolve issues.To respond and solve inquiries and operations requested by users. You should document, review, handle resolution steps for support scenarios.To prepare and present stability reports and presentations.As a part of the production support team, you will need to analyze alert and stability trends and give recommendations to the management.To automate the processes with respect to resolution of common problems, routine investigations and user requests with the help of scripts or available programming platforms.To collaborate with engineering/development teams and respective stakeholders to design, build, and maintain systems and assist them decide on products to use, schema design, and query tuning.To troubleshoot issues across the entire stack, hardware, software, application and network.To identify and drive opportunities to improve automation for the company; scope and create automation for deployment, management and visibility of our services.To represent the Site Reliability Engineering (SRE) organization in design reviews and operational readiness exercises for new and existing services.

Expected Skills

BSc degree in Computer Science or BE along with experience for a consumer internetstartup, experience in a business where you witnessed and were involved in product scalingfrom zero to 1 is great3-5 years of relevant and hands-on work experience with strong database knowledge.Hands-on experience with Linux &SQL based databaseThree Tier Support experience with DBs Mongo, Mysql , Postgres , MSSQLFamiliar with Financial Products like Equity and Fixed Income, securities, different types of risks in an investment bank, and trade flow.Strong understanding and knowledge of system design and architecture along with a fine database knowledge.Excellent analytical and communication skills.Ability to prioritize and willingness to take ownershipProblem solving mindset and solution enabler

Location: Goregaon West, Mumbai (Preference will be given to candidates residing in Mumbai’s Western suburbs).

Apply Now

If you believe in making great first impressions and enjoy being at the center of workplace energy, we’d love to hear from you.

Why Join Raise?

We’re a certified Great Place to Work, and it shows in everything we do - from how we collaborate to how we celebrate wins. Our culture is built on growth, ownership, and mutual respect. At Raise, you’ll find a flat hierarchy, open conversations, and a team that values passion, humility, and speed over titles and bureaucracy.

Our Values & Culture

We Look For People Who

Are obsessed with customer satisfaction.Respect their work, teammates, and users.Value speed, humility, and thoughtful action.Prefer quality over quantity.Are hands-on regardless of role or title.Embrace ownership, discipline, and an entrepreneurial spirit.Believe in less talk, more execution.Are passionate about the work they do.

Raise is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive workplace.

About Raise Financial Services

We are building technology led financial products and infrastructure for India’s top 25Mn+ financially aware and literate users. Our product lines span investments, financing, insurance, payments, and wealth services. We will offer consumer products & services that cater to these users, and will offer the same technology & infrastructure to partners in the startup ecosystem willing to take the experience to everyone in India. Our focus is on 3 core aspects - build great products, deliver awesome experiences and provide exceptional customer services to our users.

Explore More

Company Website: www.raiseholding.coInvestment Platform: www.dhan.coInstagram Page - Life at raise