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Omni Sport Advisor - Running at Decathlon — Mumbai Metropolitan Region

Experience0–1 yrs
SalaryDisclosed
Work modeonsite
Levelfresher
Posted11 Sept 2026

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About Decathlon

Decathlon is hiring in Mumbai Metropolitan Region in consumer goods. This role looks for around 0+ years of experience.

Skills

Merchandising
retail sales
Digital tools
customer service
Inventory management

The role

A sports retail customer advisor at a sporting-goods company helps customers choose products and services, manages omnichannel inventory, and promotes sports communities and events through Merchandising and retail sales. Digital tools and customer service support engaging in-store and online shoppers.

Full job description

Are you passionate and do you practise sports? Do you enjoy helping others discover and pursue their favorite sport? If yes, then Decathlon is the right place for you!

Watch This Video To Know About The Role

https://www.youtube.com/watch?v=EHQ8mJ6FBVI

1st Responsibility: Deliver a WOW Customer Experience

I greet, smile, and engage with customers to understand their needs

I am equipped to interact and engage with my customers

I promote sports by engaging customers through sports communities

I practice my sport and inspire customers to join sports communities.I stay informed and encourage customers to participate in Decathlon events or local sports activities related to their interests.

I ensure my customer is Satisfied or Satisfied

I propose the right products & services depending on the needs of my customersI use all our channels (in-store, .in, App) to satisfy the customer’s needsI propose the relevant services to the customer (buyback, repair & maintenance, personalisation).I ensure a smooth checkout experienceMy customer is at the centre of my activity. I make myself available whatever I am doing.I suggest complementary products to enhance the customer sports practice experienceI ensure product availability by doing reliable, up-to-date and responsible inventory to support its omnichannel availability. I ensure the signages are updated for the customers (Self-informed best choice)I am accountable for the delivery

2nd Responsibility: Create a WOW store experience

The layout is the best in class for my customer

My layout is safe for me, my team, and my customers.My Layout is welcoming, seductive and engaging.I ensure my customers can test all our solutions

I know and highlight the best omnichannel offer to my customers, both offline and online

I know the complete offer in my store and onlineI ensure My customer will find the entire range of products for their sports practice - either in-store or onlineI suggest the best possible solution to my customer as per their needI ensure all the necessary services for my sport are available to my customerI highlight our Circular offer and relevant services

You are a person who would love to work with people and enjoy collective decision

You practise sports are a passionate sports lover

Loves to interact, assist and guide people

Keen to learn, adapt take feedback and make progress

Comfortable using digital tools and apps