Manager

As an Manager, you will be responsible for ensuring the timely and accurate processing of invoices, monitoring outstanding invoices, managing escalations, and supporting backlog reduction initiatives. You will work closely with internal teams, clients, and external stakeholders to resolve issues, maintain SLA adherence, and deliver a high level of operational excellence.

The role requires a detail-oriented professional with strong analytical and communication skills who can identify process improvement opportunities, support automation initiatives, and contribute to improving overall process efficiency. Proficiency in Microsoft Excel and experience in Accounts Payable, Invoice Processing, or Finance Operations environments will be an advantage.

If you thrive in a fast-paced environment, enjoy solving operational challenges, and are passionate about continuous improvement, we'd love to hear from you.

Requirements

Monitor invoice outstandings and aging reports to ensure timely closure of pending invoicesManage and escalate invoice processing issues proactively to minimize delays and business impactEnsure adherence to defined SLAs and consistently achieve operational performance targetsSupport invoice processing planning, workload management, and backlog reduction initiativesConduct regular team meetings and provide constructive feedback to team membersDrive process improvement and efficiency initiatives, including implementation of system or process enhancementsIdentify automation opportunities to reduce manual efforts and improve productivityAnalyze root causes of non-STP (Straight Through Processing) invoices and recommend corrective actionsCollaborate with production teams to understand operational challenges and communicate key issues to managementBuild and maintain strong relationships with clients, external counterparties, and internal stakeholdersPrepare and maintain reports, dashboards, and operational metrics using ExcelSupport training, mentoring, and development of team membersStay updated on industry trends, best practices, and process developmentsEnsure compliance with company policies, code of conduct, and HR guidelines

Functional Skills

Required Skills & Competencies

Invoice Processing and Accounts Payable OperationsInvoice Aging & Outstanding ManagementEscalation ManagementSLA Monitoring and ComplianceBacklog ManagementProcess Improvement & Operational EfficiencyRoot Cause AnalysisStakeholder Management

Technical Skills

Advanced MS Excel (Pivot Tables, VLOOKUP/XLOOKUP, Formulas, Reporting)VBA / Excel Macros (preferred)Data Analysis and ReportingProcess Automation ExposureKnowledge of Straight Through Processing (STP) concepts

Soft Skills

Strong Communication and Presentation SkillsClient and Vendor Relationship ManagementTeam Collaboration and LeadershipProblem-Solving and Analytical ThinkingPlanning and Organizational SkillsAbility to Influence and Drive ChangeCoaching and Mentoring AbilityAttention to Detail and Time Management

Business Knowledge

Understanding of Accounts Payable / Invoice Lifecycle ProcessesKnowledge of SG business operations (preferred)Understanding of audit, compliance, and governance requirementsAwareness of industry trends and operational best practices

Ideal Candidate Profile

Experience in Accounts Payable, Invoice Processing, Shared Services, Finance Operations, or BPO/KPO environmentsStrong Excel and reporting capabilitiesProven experience in managing invoice backlogs, escalations, and SLA-driven operationsDemonstrated ability to identify and implement process improvements and automation opportunitiesExcellent stakeholder management and team collaboration skills