Key Account Manager - eCommerce

Relocation Assistance Offered Within Country

Job Number #176098 - Mumbai, Maharashtra, India

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

About Us

Do you want to come to work with a smile and leave with one as well? In between those smiles, your day consists of working in a global organization, continually learning and collaborating, having stimulating discussions, and making impactful contributions!

If this is how you see your career, Colgate is the place to be!

Our dependable household brands, dedicated employees, and sustainability commitments make us a company passionate about building a future to smile about for our employees, consumers, and surrounding communities. The pride in our brand fuels a workplace that encourages creative thinking, champions experimentation, and promotes authenticity which has contributed to our enduring success.

If you want to work for a company that lives by their values, then give your career a reason to smile...every single day.

Key Responsibilities:

Driving the fast growing business of a particular Ecommerce customer and delivering the overall business for the channelEngaging with the Key Customers by building strong business relationship to develop and deliver JBPPlanning and implementing the 6P Strategy with the customersEngaging with Brand and Digital teams to integrate and implement the brand strategies onlineEngaging with the Supply chain and Operations team to ensure business deliveriesExplore Potential business formats and stay on trend on ever evolving trendsIdentifying impactful insights through engagement with platforms and Market intelligence

Key Accountabilities:

Sales and Shares TargetsAchieving Customer Level and category-level sales values to deliver the Net Sales planned for the yearDeliver Market share as per the goals set outCustomer EngagementContinuous engagement with the customers, driving JBP and T2T engagement with them. Managing Customer Claims and processing them in timely manner. Executing the 6P StrategyEnsuring all the 6P’s are implemented as aligned in the quarterly Grids including Promotions , activations, Content, pricing, visibility implementationAnalytics and Sharing Best PracticesSharing of learning’s and best practices to build Future ready organizationUsing the Offtakes and results of activations to build a strong CP Learning on what works and what doesn’tUsing tools to identify insights to build long term plansIdentify new models that are developing in the ecommerce market and share with larger organizationPromo & Budget PlanningPlanning Customer level spends and ensuring P&L at customer level is maintainedOperational efficienciesOwning Customer level Commercial business planning(CBP) to ensure stock planning is doneEngaging with Field / operations team to ensure smooth delivery of businessWorking with CS&L for transition to Direct and managing Direct deliveries

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.