Guest Service Associate-F&B

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Job Description

We are seeking an enthusiastic and customer-focused Guest Service Associate for our Food & Beverage team in Mumbai, India. In this role, you will be the cornerstone of our guests' dining experience, delivering exceptional service that exceeds expectations while maintaining the highest standards of professionalism and warmth. You will work collaboratively with our F&B and front office teams to ensure seamless operations and create memorable moments for every guest who walks through our doors.

Welcome and greet guests with genuine warmth and professionalism, setting a positive tone for their dining experienceRespond promptly and efficiently to guest inquiries, requests, and complaints, resolving issues in a timely manner to ensure satisfactionDemonstrate comprehensive menu knowledge and provide personalized recommendations, highlighting specials and promoting hotel facilities to maximize sales opportunitiesExecute flawless table service, including setup, clearing of soiled items, and resetting tables between guest arrivalsTake accurate guest orders and maintain precise control of guest and hotel accounts, ensuring all charges are posted correctly and promptlyCoordinate seamlessly with kitchen, housekeeping, and front office departments to maintain operational efficiency and exceptional service standardsInspect and prepare all operating equipment, linens, and condiments before service to ensure readiness and qualityHandle guest luggage and belongings with courtesy and care, managing room inventory according to individual guest needsMaintain detailed knowledge of property layout, fire exits, and emergency procedures to ensure guest safety and securityMonitor and control inventory levels, identifying cost-effective resource utilization and minimizing breakage, pilferage, and spoilageReport equipment malfunctions, safety hazards, suspicious activities, or emergency situations to management immediatelyDemonstrate flexibility and readiness to support other departments and take on additional responsibilities as assigned by managementComply with all occupational health and safety protocols and procedures, maintaining a safe work environment for yourself and colleagues

Qualifications

**Required Skills & Competencies:**

Exceptional customer service skills with a genuine passion for exceeding guest expectationsStrong communication and interpersonal abilities, with the capacity to interact professionally with diverse guests and team membersComprehensive knowledge of food and beverage service standards, dining etiquette, and table service techniquesProficiency with point of sale (POS) systems and hotel management softwareExcellent organizational and time management skills with meticulous attention to detailProblem-solving abilities and composure when handling challenging situations or guest complaintsPhysical stamina to stand, walk, and perform service duties for extended periodsFlexibility to work varied shifts, including evenings, weekends, and holidays as requiredAbility to work collaboratively in a fast-paced, team-oriented environmentSales and upselling capabilities with sound product knowledge

Preferred Experience

Previous experience in guest service, F&B service, or hospitality industry rolesExperience working in a hotel, restaurant, or upscale dining establishmentDemonstrated track record of delivering exceptional customer serviceExperience handling guest complaints and resolving conflicts professionally

Education & Certifications

High school diploma or equivalentHospitality or food service training or certification (preferred)Knowledge of health, safety, and sanitation protocols in food service environments

Domain Expertise

Hospitality industry standards and best practicesUnderstanding of food and beverage operations and service proceduresFamiliarity with Indian hospitality customs and multilingual capabilities (beneficial for Mumbai location)