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Customer Support Executive at PayU — Mumbai Metropolitan Region

Experience1–2 yrs
SalaryNot disclosed
Work modeonsite
Posted28 Sept 2026

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About PayU

PayU is hiring in Mumbai Metropolitan Region in financial services. This role looks for around 1+ years of experience.

Skills

Microsoft Excel
CRM systems
financial services
loans

The role

A customer support executive at a financial services company resolves customer complaints and queries using CRM systems and financial services knowledge, and applies Microsoft Excel to track cases and responses. The role also handles loan-related customer service and internal follow-up.

Full job description

PAYU PAYMENTS PRIVATE LIMITED Job Title: Customer Service executive/Sr executive

Job Location: Mumbai

Job Type: Contract

Key Responsibilities:

Actioning promptly on the customer complaints/requests/queries by maintaining the SLA.Followup with internal teams to ensure the timely response to the customer case.Excel skills required (Pivot tables, VLOOKUP, HLOOKUP)

Requirements:

Requires basic analytical skillsHands on experience in CRM system under customer service and preferably experience in financial services with knowledge of loans.