Business Operations - AWS

Ingram Micro is a leading technology company for the global information technology ecosystem.

With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.

Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart

Position Summary:

We are seeking an AWS Business Operations professional to manage end-to-end AWS funding requests (FRs), MAP processes, financial coordination, and invoicing operations at Ingram Micro. This role will work closely with Business Development, Pre-Sales, Finance, and AWS teams to ensure accurate processing, compliance, and timely closure of AWS funding and claims.

The ideal candidate should have strong hands-on experience with AWS Funding Portal, MAP processes, opportunity validation, and Payee Central invoicing workflows.

Key Responsibilities:

Manage the end-to-end AWS Fund Request (FR) process, coordinating closely with Business Development and Pre-Sales teams to collect all required documentation and details. Validate opportunity stages in ACE Pipeline Manager to ensure eligibility before FR submission, including specific checks for MAP Mobilize cases. Review and verify ARR and MRR alignment between the BOQ and opportunity data, raising discrepancies with BD teams and ensuring resolution prior to FR creation. Create and submit accurate FRs in the AWS Funding Portal, ensuring correct selection of FR type and complete data entry with required attachments. Track FRs through business and finance approval stages, monitor status updates, and manage rejections by coordinating corrections and resubmissions. Oversee claims submission post-approval, ensuring all mandatory documents are complete, accurate, and compliant with AWS requirements. Coordinate with the Finance team for invoice generation and upload invoices on Payee Central, entering accurate PO, GST, and service-period details. Track invoice approvals, resolve rejections through Payee Central tickets, and follow up until successful payment closure. Maintain FR and invoice trackers and provide regular status updates to internal stakeholders.

Skills & Qualifications:

Required Skills

Strong experience with AWS Funding Programs, MAP Mobilize, and AWS operational processesHands-on experience with:AWS Funding PortalACE Pipeline ManagerPayee CentralStrong understanding of ARR, MRR, BOQ, SOW, and cloud commercial modelsExceptional attention to detail and documentation accuracy

Soft Skills

Strong coordination and stakeholder management skillsAbility to work cross-functionally with BD, Pre-Sales, Finance, and AWS teamsExcellent communication and follow-up skillsProcess-oriented and highly organized

Preferred Qualifications

Prior experience working with AWS distributors or cloud alliancesFamiliarity with AWS Partner Programs and incentive structuresBackground in cloud operations, finance operations, or business operations

Why Join Ingram Micro

Work with one of the world’s leading technology distributorsExposure to large-scale AWS programs and partner ecosystemsFast-paced, process-driven cloud operations environmentStrong learning and career growth opportunities