Senior Customer Relationship Manger

Company: Matrimony.com Ltd Department: Elite Services Job Title: Executive / Senior Executive Role: Relationship Manager / Senior Relationship Manager Location: Andheri East, Mumbai (Near Station) About Matrimony.com Matrimony.com Ltd is the largest and most trusted matrimony brand in the world with an employee strength of around 4000 associates in India and abroad. The service offerings include matchmaking and marriage-related services through websites, mobile sites, and mobile apps, complemented by 150+ company-owned retail outlets. Its flagship products are BharatMatrimony, CommunityMatrimony, and EliteMatrimony, with over 2.5 million active members. Matrimony.com is ISO 9001:2008 Certified and is expanding into the $54 billion marriage services market. Its current offerings also include MatrimonyDirectory, MatrimonyPhotography, and MatrimonyBazaar. BharatMatrimony also has a strong presence in the USA, Canada, UK, UAE, Singapore, and Malaysia. Department Overview Elite Services Elite Services is a personalized matchmaking service offering assistance to busy professionals or people who need guidance in their partner search. We have efficient Relationship Managers who find joy and pride in helping our members find their soulmates. Role Overview The Relationship Manager / Senior Relationship Manager is responsible for: Understanding customer requirements Meeting service metric guidelines Retaining customers Converting prospects into sales Assisting them in finding suitable partners This is an in-house sales and service portfolio role. As per client requirements, occasional in-person client meetings will also be part of the responsibilities. Key Responsibilities Onboard new customers and create comprehensive member profiles Understand members preferences, expectations, and unique requirements Source, screen, shortlist, and facilitate interactions between members to drive successful matches Build and maintain strong relationships with members, ensuring a premium Elite experience and high-quality service delivery Manage an assigned portfolio of members through structured engagement and regular follow-ups Skills & Competencies Excellent command of English with strong verbal and written communication skills Proactive approach with active listening and strong service orientation Strong presentation and interpersonal skills High emotional intelligence with persuasive communication ability Ability to understand client requirements and provide effective solutions Education & Experience Graduate (Bachelors Degree) 2 years of experience in Service & Sales domain Preference for stable candidates with a consistent work history .