Account Specialist (Customer Service) - Fresher
LyondellBasell · Mumbai City
- Experience12–16 yrs
- SalaryNot disclosed
- Work modeonsite
- Posted26 Sept 2026
About LyondellBasell
LyondellBasell is hiring in Mumbai City in manufacturing industrial. This role looks for around 12+ years of experience.
Skills
- Order-to-Cash
- Microsoft Office
- English
The role
An order-to-cash customer service specialist at a manufacturing company manages SAP order fulfillment and coordinates product availability and transportation for customer deliveries. The role maintains customer master data and supports invoicing and credit management.
Full job description
About the job:
Account Specialist
LyondellBasell is looking for an Account Specialist to join our team in Vikhroli, Mumbai.
As an Account Specialist, you will play an important role in delivering high-quality customer service and supporting the domestic and export order fulfillment process. You will work closely with customers and internal teams to ensure smooth order processing, product availability, transportation, delivery, and invoicing.
Key Responsibilities
Manage customer requests and orders in a timely, professional, and customer-focused manner.Coordinate with Planning, Sales, Business, Supply Chain, Finance, and other partner functions to ensure effective order fulfillment.Support the end-to-end Order-to-Cash process, from order entry and planning through shipping, delivery, billing, and credit management.Monitor product availability and coordinate transportation and deliveries to meet customer requirements.Maintain accurate customer master data in SAP in coordination with the Master Data team.Build strong relationships with customers and internal stakeholders to ensure a high level of customer satisfaction.Identify and resolve operational issues and support other businesses within the team when required.Follow company policies, procedures, governance requirements, and quality standards.Continuously develop knowledge of business processes, products, systems, and customer service practices.
Qualifications
College degree preferred or equivalent relevant experience.12 years of experience in Customer Service and/or Supply Chain.Good working knowledge of MS Office.Experience with SAP is preferred.Strong written and verbal communication skills in English.Additional language skills are an advantage.
What We Look For
Customer-focused and solution-oriented approach.Strong collaboration and stakeholder management skills.Clear and professional communication.Ability to manage multiple priorities and deliver results.Willingness to learn and continuously improve.Ability to work effectively across functions and support team members when required.
Location: Vikhroli, Mumbai, India
Job Type: Full-time
Who can apply:
Only those candidates can apply who:
Salary:
Competitive salary
Experience:
No experience required
Deadline:
2035-01-01 00:00:00 .