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Quality Analyst at Policybazaar — Mumbai (All Areas)

Experience1–6 yrs
SalaryDisclosed
Work modeonsite
Leveljunior
Posted15 Sept 2026

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About Policybazaar

Policybazaar is hiring in Mumbai (All Areas) in insurance. This role looks for around 1+ years of experience.

Skills

Sales Process Quality
Call Monitoring
Call Auditing
Call Calibration
Call Feedback
Sales Processes
Quality Parameters

The role

A quality analyst at an insurance marketplace supports sales process quality and customer experience through call monitoring, call auditing, and call calibration, and provides call feedback using sales processes and quality parameters.

Full job description

Support continuous improvement in customer experience and sales performance

Experience in Sales Process Quality / QA

Hands-on experience in Call Monitoring & Call Auditing

Experience in conducting Call Calibration

Strong experience in providing Call Feedback

Good understanding of sales processes and quality parameters