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Customer Service Officer & Valuer at AU SMALL FINANCE BANK — Mangaluru

Experience3–5 yrs
SalaryNot disclosed
Work modeonsite
Posted26 Sept 2026

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About AU SMALL FINANCE BANK

AU SMALL FINANCE BANK is hiring in Mangaluru in financial services. This role looks for around 3+ years of experience.

Skills

Customer Relationship Management
Property Valuation Techniques
Financial Analysis
Regulatory Compliance
Risk Assessment
Report Writing and Documentation
Market Research and Trend Analysis
Loan Processing Knowledge
Data Management Systems

The role

A personal banker at a financial services company manages customer service, property valuation, and loan processing while applying regulatory compliance and risk assessment to property-backed lending. The role also uses financial analysis and market research to support accurate lending decisions and customer guidance.

Full job description

Group Company: AU Small Finance Bank Limited

Designation: Customer Service Officer & Valuer

Office Location:

Position description: #*Position description*#

Primary Responsibilities: #*Primary Responsibilities*#

Additional Responsibilities: #*Additional Responsibilities*#

Reporting Team

Reporting Designation: #*Reporting Designation*#Reporting Department: #*Reporting Department*#

Educational Qualifications Preferred

#*Education and Experience*#

Category: #*Category*#Field specialization: #*Field specialization*#Degree: #*Degree*#Academic score: #*Academic score*#Institution tier: #*Institution tier*#

Required Certification/s: #*Required Certification/s*#

Required Training/s: #*Required Training/s*#

Required Work Experience

Industry: #*Industry*#Role: #*Role*#Years of experience: #*Years of experience*#

Job Brief:- AU Small Finance Bank Limited is seeking a dedicated and detail-oriented professional to join our Operations and Services team. This role involves managing customer interactions with a focus on delivering exceptional service while also conducting accurate and compliant property valuations to support our lending processes. The ideal candidate will possess strong analytical skills, a thorough understanding of financial services operations, and the ability to assess property values in line with regulatory standards. This position plays a critical role in ensuring customer satisfaction and supporting the bank's risk management through precise valuation and service excellence.

Responsibilities:-

Manage and resolve customer inquiries and complaints promptly, ensuring a high level of customer satisfaction in line with the bank’s service standards.Conduct thorough property valuations by inspecting properties, analyzing market trends, and preparing detailed valuation reports to support loan underwriting decisions.Collaborate with the credit and risk teams to ensure valuations meet regulatory compliance and internal policies.Maintain accurate records of customer interactions and valuation reports in the bank’s systems for audit and reference purposes.Provide guidance and support to customers regarding loan products, documentation requirements, and valuation processes.Identify opportunities to improve customer service processes and valuation methodologies to enhance operational efficiency.Coordinate with external agencies, such as legal and property consultants, to verify property ownership and legal clearances.Stay updated with changes in real estate market conditions, regulatory requirements, and industry best practices to ensure compliance and accuracy.Assist in training junior staff on customer service protocols and valuation techniques to maintain team competency.Prepare periodic reports on customer service metrics and valuation activities for management review.

Skill:-

Customer Relationship ManagementProperty Valuation TechniquesFinancial AnalysisRegulatory ComplianceRisk AssessmentReport Writing and DocumentationMarket Research and Trend AnalysisLoan Processing KnowledgeCommunication and Interpersonal SkillsProblem Solving and Conflict ResolutionData Management SystemsTeam Collaboration

Preferred Qualifications:-

Bachelor’s degree in Finance, Business Administration, Real Estate, or a related field.Professional certification in property valuation or real estate appraisal is highly desirable.Minimum of 3-5 years of experience in customer service within the financial services sector, with proven expertise in property valuation.Strong knowledge of banking regulations, loan processing, and risk assessment related to property-backed lending.

Key Performance Indicators: #*Key Performance Indicators*#

Required Competencies: #*Required Competencies*#

Required Knowledge: #*Required Knowledge*#

Required Skills: #*Required Skills*#

Required Abilities

Physical: #*Physical*#Other: #*Other*#

Work Environment Details: #*Work Environment Details*#

Specific Requirements

Travel: #*Travel*#Vehicle: #*Vehicle*#Work Permit: #*Work Permit*#

Other Details

Pay Rate: #*Pay Rate*#Contract Types: #*Contract Types*#Time Constraints: #*Time Constraints*#Compliance Related: #*Compliance Related*#Union Affiliation: #*Union Affiliation*#