Team Member - Customer Service_Thane
Aditya Birla Capital · Maharashtra
- Experience3–4 yrs
- SalaryNot disclosed
- Work modeunknown
- Levelmid
- Posted25 Sept 2026
About Aditya Birla Capital
Aditya Birla Capital is hiring in Maharashtra in financial services. This role looks for around 3+ years of experience.
Skills
- Gold Loan Lifecycle Management
- MIS Reporting
- Audit
- Compliance
- Process Management
- Operational Analytics
The role
A branch operations professional at a financial services company manages Gold Loan Lifecycle Management, coordinates branch processes, and handles audit procedures and MIS Reporting. The role also supports customer escalations and operational controls.
Full job description
Job Purpose - Manage operational activities across branches and ensure adherence to policies, TAT, audit, and compliance standards.
Key operational responsibilities
Monitor daily branch operational activities.
Review documentation and operational controls. Ensure timely processing of disbursement, renewal, and closure requests. Track operational MIS and productivity reports. Coordinate with audit, risk, and compliance teams. Support resolution of customer escalations. Monitor branch-level discrepancies and exceptions. Conduct process training for branch teams.
Skills Required -
Strong operational and analytical skills.
Knowledge of gold loan lifecycle management. Team coordination and process management. MIS reporting and audit handling capability.