So… why is it free?

Employers pay when they hire through Elip. You're not the product — you're the talent it finds. No contracts, no card. Not useful? One message wipes everything. No hidden Pro tier. No “contact sales.” This is the entire pricing page.

Nodal Complaints Officer at Aditya Birla Capital — Maharashtra

Experience3–4 yrs
SalaryNot disclosed
Work modeonsite
Levelmid
Posted25 Sept 2026

Apply for this job

About Aditya Birla Capital

Aditya Birla Capital is hiring in Maharashtra in financial services. This role looks for around 3+ years of experience.

Skills

Customer Service and Relationship Management
Escalation and Complaint Management
Root Cause Analysis
Stakeholder Management
Customer Relationship Management
Grievance Redressal
Regulatory Compliance

The role

A nodal complaints officer at a financial services company handles customer complaints through Customer Service and Relationship Management, Escalation and Complaint Management, and Root Cause Analysis. The role also applies Regulatory Compliance and maintains stakeholder resolution processes.

Full job description

Role Details

Business

Aditya Birla Capital

Location

Mumbai

Role

Nodal Complaints Officer

Department

Operations & Customer Service

Eligibility Criteria

Bachelor or master’s degree

Required Skills & Competencies

Customer Service & Relationship Management Communication & Interpersonal Skills Integrity and strong ethical standards. Effective communication and reporting. Process orientation and innovative mindset. Networking and stakeholder management. Problem-Solving & Resolution Management. Escalation & Complaint Management

Key Responsibilities

Respond to customer complaints

Strictly adhere to the Grievance Framework designed for the team. Resolve and respond to customer complaints, escalated to Senior Management, Regulators, National consumer helpline, Nodal officers and FRC from RBI. Documentation of Customer Complaint which is fairly and efficiently executed in CRM Ensure end to end closure of complaint and zero recurrence. Respond to complaints received on the regulators portal and ensure redressal within timelines.

Monitor & Analyze complaint types

Monitor the types of complaints received and analyze reasons, trends and share observations. Identify gaps basis nature of complaints received, suggest improvement measures to the SH- Grievance Redressal and Service Head and liaise with stake holders for process enhancement.

Stakeholder Management

Maintain effective relationships with all internal stakeholders involved in resolving customer escalations. Effectively liaise with other support functions and external agencies to ensure smooth functioning of daily events.

MIS and Dashboard for Senior Management

Maintain a detailed MIS on complaints and escalations Circulate weekly, monthly and quarterly MIS to the Senior Management on customer escalations and complaints.

Root Cause analysis of complaints received

Conduct detailed Root Cause analysis for complaints received by the Escalation team and Publish observations in a structured manner to relevant stake holders on a timely manner.

Audits

Responsible for maintaining required data/MIS/evidences which may be required during audits. Participate in statutory, internal and external audits when required.