So… why is it free?

Employers pay when they hire through Elip. You're not the product — you're the talent it finds. No contracts, no card. Not useful? One message wipes everything. No hidden Pro tier. No “contact sales.” This is the entire pricing page.

Area Debt Manager-Call Centre at IDFC FIRST Bank — Ludhiana

Experience5–10 yrs
SalaryNot disclosed
Work modeonsite
Levelsenior
Posted27 Sept 2026

Apply for this job

About IDFC FIRST Bank

IDFC FIRST Bank is hiring in Ludhiana in financial services. This role looks for around 5+ years of experience.

Skills

collection processes
legal guidelines
performance metrics
productivity parameters
team management
data analysis

The role

A collections manager at a banking institution manages credit portfolio recovery, collection processes, and legal guidelines while directing area teams and agencies. The role analyzes performance metrics and delinquency patterns to set collection strategies and productivity parameters.

Full job description

Job Requirements

About the Role

The Area Debt Manager – Call Centre is responsible for managing a team and coordinating operational recovery activities for a credit portfolio within an assigned territory. This includes administering corporate policies and procedures to minimize front-end delinquencies. The role involves close collaboration with the legal team to obtain sound legal advice on managing delinquencies. The role bearer holds end-to-end responsibility for collections in the allocated area, contributing to the bank’s broader organizational objectives. This is a critical role with direct impact on the financial institution’s budget planning.

Key Responsibilities

Primary Responsibilities

Handle collections for specific products in the assigned area.Ensure collection efficiency and manage the cost of collections.Track and control delinquency bucket-wise and DPD-wise, with a focus on non-starters.Review account allocations and set collection targets by bucket for agencies and in-house teams.Follow up regularly with defaulting customers through a dedicated team.Ensure adherence to legal guidelines by collection agencies and executives.

Secondary Responsibilities

Manage productivity by setting parameters for in-house teams, agencies, and collection executives, and monitor performance daily.Ensure adequate 'Feet on Street' availability area-wise, bucket-wise, and segment-wise.Conduct detailed background and reference checks for appointed agencies and DCTs and evaluate them regularly.Collaborate with the legal team to initiate legal action on specified cases.Build relationships with key clients to ensure timely collections.Determine suitable tactics and strategies for timely collections.

What We Are Looking For

Education

Graduation - Any graduate.

Experience

Minimum of 5-10 years of relevant experience.

Skills and Attributes

Strong leadership and team management skills.Excellent communication and interpersonal abilities.Sound understanding of collection processes and legal guidelines.Ability to analyze data and make strategic decisions.Proficiency in monitoring performance metrics and productivity parameters.