Jio Center Manager

Jio · Kottayam

  • Experience10–14 yrs
  • SalaryNot disclosed
  • Work modeonsite
  • Levelexecutive
  • Posted19 Sept 2026
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About Jio

Jio is hiring in Kottayam in telecom. This role looks for around 10+ years of experience.

Skills

  • sales
  • telecommunications
  • operations management
  • customer experience
  • P&L management
  • budget management
  • project management
  • team management
  • stakeholder management
  • regulatory compliance

The role

A center manager at a telecommunications company drives sales targets, oversees daily operations, and leads customer retention and partner productivity. The role manages budgets, project management, and cross-functional teams to improve service delivery and customer outcomes.

Full job description

Jio is looking for an experienced Jio Center Manager (JCM) to lead overall business performance, operations, and customer experience for a high-impact Jio Center. This role drives sales, ensures seamless operations, strengthens partner productivity, and leads multi-functional teams to deliver superior customer outcomes.

What You’ll DoDeliver overall sales, revenue & customer acquisition targets for the Jio CenterOversee smooth daily operations, administration & service deliveryOptimize productivity, resources, and cost efficiency of the centerEnsure compliance with statutory, regulatory & commercial guidelinesManage permissions/approvals required for local projects & deploymentsBuild strong relationships with channel partners to enhance throughputDrive customer retention, manage escalations & improve NPSLead, coach & motivate cross-functional sales, service & support teams

What We’re Looking For10–14 years of experience in telecom, operations, sales or service leadershipStrong P&L understanding with the ability to manage budgets & commercial controlsSolid project management and execution capabilityExcellent team management, influencing & problem-solving skillsAbility to work cross-functionally and manage external stakeholdersExecution-focused, customer-centric, and highly accountable leader