Team Lead Outbound Calling

CLIRNET · Kolkata

  • Experience2–5 yrs
  • SalaryDisclosed
  • Work modeonsite
  • Levelmid
  • Posted14 Sept 2026
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About CLIRNET

CLIRNET is hiring in Kolkata in healthcare. This role looks for around 2+ years of experience.

Skills

  • outbound calling
  • lead generation
  • doctor engagement
  • customer engagement
  • lead management
  • conversion
  • database management
  • team performance tracking
  • CRM usage
  • bilingual communication
  • negotiation
  • objection handling

The role

A telecalling team lead at a healthcare company manages outbound calling, lead generation, and doctor engagement while coaching callers on CRM usage and conversion. The role also applies database management and bilingual communication to improve customer engagement and team performance.

Full job description

Location: KolkataMode: Work from OfficeCTC: 3,50,000 - 4,00,000

Key ResponsibilitiesLead, manage, and monitor the day-to-day performance of the telecalling team.Allocate calling tasks and ensure achievement of daily, weekly, and monthly targets.Monitor calls, follow-ups, conversions, registrations, and overall team productivity.Conduct regular call audits and provide feedback/coaching to improve call quality.Train new team members on calling processes, scripts, CRM usage, and communication standards.Handle escalations and support the team in resolving customer/doctor queries.Prepare and maintain daily/weekly MIS and performance reports.Required Experience2–5 years of experience in telecalling/team handling, preferably in healthcare, doctor engagement, customer engagement, lead generation, or similar processes.Hands-on experience in outbound calling, follow-ups, lead management, conversion, database management, and team performance tracking.Prior experience managing a team of telecalling is mandatory.Key SkillsBilingual communication skills are mandatory (Tamil, Telegu, Kannada, Malayalam (preferred))Excellent verbal communication and interpersonal skills.Target-oriented and result-driven approach.Good convincing, negotiation, and objection-handling skills.