Senior Associate

Company Description Urban Company is a technology-driven platform that connects customers with trusted professionals for home and beauty services, ranging from repairs and cleaning to salon and spa experiences. The company focuses on simplifying urban living through reliable, high-quality, and transparent services. Operating across India, UAE, Singapore, and KSA, Urban Company also offers Native, an in-house brand of smart home solutions that enhance everyday safety and convenience. Its Skill India–certified service professionals are trained through comprehensive programs in partnership with NSDC, supporting dignified livelihoods and consistent service excellence. Candidates joining Urban Company will be part of a mission-driven organization shaping the future of on-demand services in major urban markets.

Role Description The Senior Associate role is a full-time, on-site position based in Kolkata. This role involves overseeing day-to-day operations, coordinating with service professionals, and ensuring that customer experiences meet Urban Company’s quality, safety, and efficiency standards. The Senior Associate will track performance metrics, resolve operational issues, implement process improvements, and support local initiatives to drive growth and service excellence. The role also includes collaborating with cross-functional teams, contributing to data-driven decision-making, and supporting training or compliance efforts as needed to maintain high service outcomes.

Qualifications

Candidates should possess strong operational and process management skills, including the ability to manage service workflows, monitor performance, and drive continuous improvement.Candidates should possess solid communication and stakeholder management skills to work effectively with service professionals, customers, and internal teams.Candidates should possess analytical and problem-solving skills to interpret data, identify trends, and recommend actionable solutions.Candidates should possess organizational and time-management skills to handle multiple priorities in a fast-paced, on-site environment.Relevant skills such as customer service orientation, attention to detail, and familiarity with technology platforms or dashboards would be beneficial.A bachelor’s degree in business, operations, management, or a related field, along with prior experience in operations or service-based industries, would be advantageous.