Customer Service Officer

AU SMALL FINANCE BANK · Kolkata

  • Experience1–3 yrs
  • SalaryNot disclosed
  • Work modeonsite
  • Posted3 Oct 2026
Apply for this job

About AU SMALL FINANCE BANK

AU SMALL FINANCE BANK is hiring in Kolkata in financial services. This role looks for around 1+ years of experience.

Skills

  • KYC norms
  • Banking products
  • Branch operations
  • Customer Service
  • Core Banking Systems
  • Microsoft Office
  • CRM

The role

A customer service officer at a banking and financial services company. Handles branch customer queries and complaints, assists with account opening and transactions, and applies KYC norms. Uses core banking systems and CRM usage to support branch operations.

Full job description

Group Company: AU Small Finance Bank Limited

Designation: Customer Service Officer

Office Location: Near Curzon Gate Bardhaman , Prince Anwar Shah Road Kolkata , SF Road Darjeeling , Salt Lake Sector 3 Kolkata , Sevoke Road Darjeeling

Position description: Responsible for handling customer queries, providing solutions, and ensuring high service standards at the branch.

Primary Responsibilities

- Handle walk-in customers Resolve queries and complaints Assist in account opening and transactions Ensure compliance with KYC norms

Additional Responsibilities

- Support branch operations Participate in local marketing activities

Reporting Team

Reporting Designation: Reporting Department:

Educational Qualifications Preferred

Category: Field specialization: Degree: Academic score: Minimum 50%Institution tier: Tier 2 / Tier 3

Required Certification/s: NA

Required Training/s: Customer Service, Core Banking Systems

Required Work Experience

Industry: Banking, Financial ServicesRole: Customer Service, TellerYears of experience: 1 to 3

Key Performance Indicators: - Customer satisfaction score

Query resolution time Compliance adherence

Required Competencies: - Customer Orientation

Communication Skills Problem-solving Attention to Detail

Required Knowledge: - Banking products

KYC norms Branch operations

Required Skills: - Interpersonal skills

MS Office CRM usage

Required Abilities

Physical: NAOther: Patience, Empathy

Work Environment Details: Branch-based, customer-facing

Specific Requirements

Travel: Minimal (local marketing)Vehicle: Two-Wheeler VehicleWork Permit: Must be authorized to work in India

Other Details

Pay Rate: Fixed + IncentivesContract Types: Full-time, PermanentTime Constraints: Standard banking hoursCompliance Related: Adherence to RBI and internal policiesUnion Affiliation: