Relationship Officer Branch Banking
AU SMALL FINANCE BANK · Kolkata metropolitan area
- Experience2–5 yrs
- SalaryNot disclosed
- Work modeonsite
- Posted26 Sept 2026
About AU SMALL FINANCE BANK
AU SMALL FINANCE BANK is hiring in Kolkata metropolitan area in financial services. This role looks for around 2+ years of experience.
Skills
- Banking products
- Regulatory norms
- Customer service principles
- Relationship building
- Microsoft Office tools
The role
A relationship manager at a retail banking company manages branch customer relationships through Banking products and Regulatory norms, supports customer service and cross-selling, and applies Microsoft Office tools to branch operations.
Full job description
Group Company: AU Small Finance Bank Limited
Designation: Relationship Officer Branch Banking
Office Location: AC MARKET HOWRAH Howrah , Clive Row Kolkata , Dalhousie Kolkata Kolkata , Dunlop North 24 Parganas North 24 Parganas , Howrah Howrah , Shakespeare Sarani Kolkata Kolkata , Shyam Bazar Kolkata Kolkata
Position description: Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.
Primary Responsibilities
- Manage customer relationships Cross-sell banking products Achieve branch targets Ensure compliance with banking norms Handle customer queries and complaints
Additional Responsibilities
- Conduct market intelligence Support branch operations Participate in promotional campaigns
Reporting Team
Reporting Designation: Reporting Department:
Educational Qualifications Preferred
Category: Field specialization: Degree: B.Com Preferred.Academic score: Institution tier:
Required Certification/s: NA
Required Training/s: Banking Operations Training (preferred)
Required Work Experience
Industry: Banking, Financial ServicesRole: Customer Service, SalesYears of experience: 2 to 5
Key Performance Indicators: - Customer satisfaction
Cross-sell ratio Branch targets Compliance score
Required Competencies: - Customer Centricity
Communication Sales Orientation Problem Solving
Required Knowledge: - Banking products
Regulatory norms Customer service principles
Required Skills: - Relationship building
Communication MS Office tools Problem-solving
Required Abilities
Physical: NAOther: High adaptability
Work Environment Details: Branch-based role with regular customer interactions
Specific Requirements
Travel: Yes Vehicle: Two-Wheeler VehicleWork Permit: Must be authorized to work in India
Other Details
Pay Rate: Fixed + Performance-based IncentivesContract Types: Full-time, PermanentTime Constraints: Standard banking hoursCompliance Related: Adherence to RBI and internal policiesUnion Affiliation: