Relationship Officer Branch Banking
AU SMALL FINANCE BANK · Kolkata metropolitan area
- Experience2–5 yrs
- SalaryNot disclosed
- Work modeonsite
- Posted3 Oct 2026
About AU SMALL FINANCE BANK
AU SMALL FINANCE BANK is hiring in Kolkata metropolitan area in financial services. This role looks for around 2+ years of experience.
Skills
- Banking products
- Regulatory norms
- Customer service principles
- Relationship building
- MS Office
The role
A relationship officer at a branch banking institution. Manages branch-level customer relationships, cross-sells banking products, and supports banking operations while ensuring compliance with regulatory norms. Also applies customer service principles and relationship building.
Full job description
Group Company: AU Small Finance Bank Limited
Designation: Relationship Officer Branch Banking
Office Location: 2885- Kolkata-Kasba Kolkata , AC MARKET HOWRAH Howrah , Ballygunge Kolkata Kolkata , Bangur Avenue Kolkata Kolkata , Behala Kolkata Kolkata , Burrabazar Kolkata Kolkata , City Centre Paschim Bardhaman , Clive Row Kolkata , Dalhousie Kolkata Kolkata , Dum Dum North 24 Parganas , Dunlop North 24 Parganas North 24 Parganas , Fancy Bazaar Guwahati Guwahati , GS Road Guwahati Guwahati , Gariahat Kolkata Kolkata , Howrah Howrah , Jessore Road Madhyamgram Madhyamgram , Kankurgachi Kolkata Kolkata , Near Curzon Gate Bardhaman , Near Shahid Chowk Paschim Bardhaman , New Town Kolkata New Town , Phoolbagan Kolkata Kolkata , Prince Anwar Shah Road Kolkata , Rash Behari Avenue Kolkata Kolkata , SF Road Darjeeling , Salt Lake Sector 1 Kolkata Kolkata , Salt Lake Sector 2 Kolkata Kolkata , Salt Lake Sector 3 Kolkata , Santoshpur Kolkata Kolkata , Sarat Bose Road Kolkata Kolkata , Sevoke Road Darjeeling , Shakespeare Sarani Kolkata Kolkata , Shyam Bazar Kolkata Kolkata , Tollygunge Kolkata Kolkata , Vip Road Kolkata Kolkata
Position description: Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.
Primary Responsibilities
- Manage customer relationships Cross-sell banking products Achieve branch targets Ensure compliance with banking norms Handle customer queries and complaints
Additional Responsibilities
- Conduct market intelligence Support branch operations Participate in promotional campaigns
Reporting Team
Reporting Designation: Reporting Department:
Educational Qualifications Preferred
Category: Field specialization: Degree: Academic score: Minimum 50% throughout academicsInstitution tier: Tier 1 / Tier 2
Required Certification/s: NA
Required Training/s: Banking Operations Training (preferred)
Required Work Experience
Industry: Banking, Financial ServicesRole: Customer Service, SalesYears of experience: 2 to 5
Key Performance Indicators: - Customer satisfaction
Cross-sell ratio Branch targets Compliance score
Required Competencies: - Customer Centricity
Communication Sales Orientation Problem Solving
Required Knowledge: - Banking products
Regulatory norms Customer service principles
Required Skills: - Relationship building
Communication MS Office tools Problem-solving
Required Abilities
Physical: NAOther: High adaptability
Work Environment Details: Branch-based role with regular customer interactions
Specific Requirements
Travel: Yes – up to 20% of the timeVehicle: Two-Wheeler VehicleWork Permit: Must be authorized to work in India
Other Details
Pay Rate: Fixed + Performance-based IncentivesContract Types: Full-time, PermanentTime Constraints: Standard banking hoursCompliance Related: Adherence to RBI and internal policiesUnion Affiliation: