Branch Relationship Manager Branch Banking

AU SMALL FINANCE BANK · Kolkata metropolitan area

  • Experience3–6 yrs
  • SalaryNot disclosed
  • Work modeonsite
  • Posted3 Oct 2026
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About AU SMALL FINANCE BANK

AU SMALL FINANCE BANK is hiring in Kolkata metropolitan area in financial services. This role looks for around 3+ years of experience.

Skills

  • Banking products
  • KYC norms
  • Branch operations
  • Core banking systems
  • Microsoft Office
  • CRM

The role

A branch relationship manager at a bank. Serves walk-in customers, resolves queries, and cross-sells banking products using core banking systems. Also applies KYC norms and CRM usage.

Full job description

Group Company: AU Small Finance Bank Limited

Designation: Branch Relationship Manager Branch Banking

Office Location: Howrah Howrah , Santoshpur Kolkata Kolkata , Shyam Bazar Kolkata Kolkata

Position description: Responsible for managing customer relationships at the branch level, ensuring high service standards, cross-selling banking products, and supporting branch operations.

Primary Responsibilities

Handle walk-in customers and resolve queries Cross-sell banking products (CASA, loans, insurance) Ensure customer satisfaction and retention Support branch operations and compliance Assist in account opening and documentation

Additional Responsibilities

Participate in local marketing activities Generate leads for new accounts and services Maintain MIS and reports

Reporting Team

Reporting Designation: Reporting Department:

Educational Qualifications Preferred

Category: Field specialization: Degree: Academic score: Minimum 50%Institution tier: Tier 2 / Tier 3

Required Certification/s: NA

Required Training/s: Customer Service, Core Banking Systems

Required Work Experience

Industry: Banking, Financial ServicesRole: Customer Service, Sales, TellerYears of experience: 3 to 6

Key Performance Indicators: Customer satisfaction score Product cross-sell ratio Account activation rate TAT adherence Compliance score

Required Competencies: Customer Orientation Communication Skills Sales Drive Attention to Detail Teamwork

Required Knowledge: Banking products KYC norms Branch operations Core banking systems

Required Skills: Interpersonal skills MS Office CRM usage Problem-solving

Required Abilities

Physical: NAOther: Patience, Empathy

Work Environment Details: Branch-based, customer-facing

Specific Requirements

Travel: Minimal (local marketing)Vehicle: Two-Wheeler VehicleWork Permit: Must be authorized to work in India

Other Details

Pay Rate: Fixed + IncentivesContract Types: Full-time, PermanentTime Constraints: Standard banking hoursCompliance Related: Adherence to RBI and internal policiesUnion Affiliation: