Branch Manager Tele Sales (Kerala)

Job Description:

Branch Manager Telesales - Kerala

About Us

Matrimony.com Ltd is India's first pure play Wed-Tech Company to get listed on BSE and NSE. Its flagship brand Bharat Matrimony is the largest and the Most Trusted Matrimony Brand (as per the Brand Trust Report 2014). Over 3600 associates serve close to 4 million members.

The company provides both matchmaking and marriage related services and is also complemented by 110+ company-owned retail outlets. Its flagship matchmaking services are Bharat Matrimony, Elite Matrimony and Community Matrimony.

With a strong leadership in matchmaking, the company has fast expanded into the $55 billion marriage services Industry Wedding Bazaar the Largest Wedding Services Provider and Mandaps the Largest Online Wedding Venues Platform

The goal is to build a billion-dollar revenue company and a long-lasting institution with a legacy for the generations to come.

Department OverviewBharat Matrimony is Indias leading provider of online matchmaking services and is renowned as the most trusted matrimony portal. It comprises of a network of 15 regional portals like Hindi Matrimony, Bengali Matrimony, Tamil Matrimony, Telugu Matrimony and Marathi Matrimony to name a few.

Role Overview

The Telesales Manager is responsible for monitoring and managing teams of Telesales executives through team leaders for BM fresh portal ensuring lead generation and sales conversion leading to revenue generation.

Key Responsibilities

Monitoring and managing a team of telesales executives and driving productivity through team leaders

Ensuring that the TLs meet the targets and sending reports to the manager on the targets achieved

Periodically reviewing the performance of the team, driving metrics around individual performance, attrition, quality, talk time and number of calls being made by the team

Constantly motivating executives driving them towards incentives and controlling attrition

Responsible for planning the resources required for his / her team and work with HR to get the right talent on board

Promote a cohesive & high performance work environment by continuously engaging with the team members, providing development feedback and right training inputs

Review the performance of the team members on a regular basis and help them to improve the productivity

Monitor, facilitate and ensure the team adheres to the processes

Guide / mentor and train the team members in building their capabilities and improving their performance

Actively participate / contribute in continuous improvement projects

Skill

and CompetenciesFunctional

Business Knowledge

Process Monitoring and adherence

Customer Service Orientation

Language skills English / Regional / Vernacular

Telemarketing Skills

Selling Skills

Analytical Skills

Sound computer knowledge / Computer competence

Behavioral

Values Integrity, Honesty, Respect

Good Communication Skills

Executive Presence

Persuasion Skills

Result Orientation

Attention to detail

Strong Leadership and team handling skills

Emotional intelligence

Stress Management

Presentation skills

Education and Experience

Graduate in any specialization with MBA preferably from a reputed institute, and a minimum 8 - 10 years experience in client / customer servicing (out of which a minimum experience of 4 years in Team Handling is required).

Candidate with exposure in various sectors like banking, retail and call centre preferred. Pure call centre background not favoured.

Job Location - Kerala