Walk In Drive For Dark Store -Department Manager
Reliance Retail · Jalandhar
- Experience3–5 yrs
- SalaryNot disclosed
- Work modeonsite
- Levelmid
- Posted14 Sept 2026
About Reliance Retail
Reliance Retail is hiring in Jalandhar in ecommerce retail. This role looks for around 3+ years of experience.
Skills
- store operations
- inventory management
- order fulfilment
- people management
- operational KPIs
The role
A dark store manager at a quick commerce and retail company oversees store operations, inventory management, and order fulfilment while leading people management and improving operational KPIs. The role coordinates picking, packing, dispatch, stock accuracy, customer experience, and workforce productivity.
Full job description
Walk In Interview Drive at Ludhiana For Department Manager Hiring.
Interested candidates share CV to nitin.bharadwaj@ril.com
DARK STORE - Department Manager
Location: Ludhiana
Role: Dark Store Department Manager
Industry: Quick Commerce / Retail
Open Locations in
Ludhiana
Jalandhar
Panchkula
Key Responsibilities
1. Store Operations
Manage end-to-end day-to-day dark store operations.
Ensure smooth order picking, packing, staging and dispatch processes.
Ensure orders are fulfilled within defined SLA/TAT.
Monitor store productivity and identify operational bottlenecks.
Ensure the store is operationally ready during peak hours and sale periods.
2. People Management
Lead, coach and manage store employees and operations/delivery support teams.
Plan manpower deployment based on business volume.
Monitor attendance, productivity and adherence to shift schedules.
Conduct daily team briefings and communicate business priorities.
Build a performance-oriented and customer-focused team culture.
Identify training needs and improve team capability.
3. Inventory Management
Ensure accurate inwarding, put-away, picking and inventory movement.
Monitor stock availability and minimize stock-outs.
Conduct regular cycle counts and physical inventory checks.
Control damages, expiries, shrinkage and inventory losses.
Ensure proper storage and adherence to FIFO/FEFO principles wherever applicable.
4. Customer Experience
Ensure timely and accurate order fulfilment.
Monitor customer complaints, cancellations, substitutions and order accuracy.
Analyse customer feedback and implement corrective actions.
Drive improvements in customer experience and service levels.
5. Business & Productivity
Track and improve key store KPIs, including:
Order Fulfilment
Pick/Pack Productivity
Order Accuracy
SLA Adherence
Inventory Accuracy
Shrinkage & Losses
Stock Availability
Manpower Productivity
Customer Complaints
Candidate Profile
Experience in Quick Commerce / Dark Store / E-commerce / Retail Operations preferred.
Strong experience in store operations and people management.
Good understanding of inventory management and operational KPIs.
Strong problem-solving and team-handling skills.
Ability to work in a fast-paced and target-driven environment.
Willingness to work in shifts, including peak business periods.