Program Support Executive (Jaipur)

wscube tech · Jaipur

  • Experience2–6 yrs
  • SalaryNot disclosed
  • Work modeonsite
  • Posted25 Sept 2026
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About wscube tech

wscube tech is hiring in Jaipur in technology software. This role looks for around 2+ years of experience.

Skills

  • Microsoft Excel
  • Google Sheets
  • digital platforms

The role

A program support executive at a technology education company coordinates learner operations and supports digital platforms, using Microsoft Excel and Google Sheets to maintain program data, resolve learner concerns, and improve course delivery. The role also manages learner communities and class scheduling.

Full job description

Job Title: Program Support Executive

Company: WsCube Tech

Location: Jaipur

Work Mode: On-site

Employment Type: Full-time

Qualification: B.Tech/B.E. in Computer Science, IT, or a related field

Experience: Freshers or candidates with up to 2 years of experience

Role Overview

We are looking for a proactive and learner-focused Program Support Executive to coordinate with learners, mentors, and internal teams. The role involves managing class operations, resolving learner concerns, supporting LMS activities, and ensuring a smooth learning experience.

Key Responsibilities

- Address learner queries and ensure timely resolution.

- Creating documents and presentations, research and development.

- Coordinate with mentors regarding sessions, doubts, feedback, and learner concerns.

- Manage class scheduling, rescheduling, reminders, and communication.

- Handle learner communities and publish relevant updates and resources.

- Support LMS activities, including content, access, and learner issues.

- Call learners for feedback, engagement, follow-ups, and issue resolution.

- Track concerns and coordinate with relevant teams until closure.

- Maintain program data related to courses, content, learners, and class delivery.

- Identify recurring issues and recommend process improvements.

- Support learner engagement, satisfaction, and retention.

Required Skills

- Solid verbal and written communication.

- Good coordination and problem-solving abilities.

- Working knowledge of Excel, Google Sheets, and digital platforms.

- Ability to manage multiple tasks and follow-ups.

- Professional, patient, and learner-focused approach.

- Strong documentation and attention to detail.

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