Learning & Development Manager

Company Description

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Job Description

This position is responsible to oversee and manage the learning and development process for all talent in the hotel. This position will ensure that all learning activities support Accor philosophy of creating an environment where each and every member of the team is recognized as talent and feels valued for their contribution.

Develop, implement, and oversee the annual training plan and learning budget, ensuring strategic alignment with organizational goals and efficient resource allocationConduct comprehensive Training Needs Analysis in collaboration with department heads and stakeholders to identify skill gaps and design targeted learning solutionsDesign, coordinate, and deliver engaging training programs—both internal and external—across all organizational levels, utilizing diverse delivery methods and platformsManage and optimize the Learning Management System (LMS) to ensure seamless program enrollment, tracking, and accessibility for all employeesMeasure and analyze training effectiveness through data-driven metrics, feedback mechanisms, and performance indicators; recommend continuous improvements based on findingsLead employee engagement and development initiatives that promote a supportive, inclusive learning environment and strengthen organizational cultureManage relationships with external training vendors and consultants, ensuring quality delivery and cost-effectivenessStay current with industry trends and emerging learning technologies; implement innovative solutions to enhance program delivery and support organizational change initiativesPrepare detailed reports and presentations for senior management on training outcomes and strategic recommendations

Qualifications

Master/Bachelor's degree in Hotel Management or equivalent Minimum of 7-8 years of progressive experience in Learning & Development, With at least 2-3 years in a managerial or leadership role Demonstrated experience in conducting Training Needs Analysis and designing customized learning solutionsPrior experience in delivering on the job training within Accor would be preferredTrain the Trainer or equivalent certificationStrong coach approach leadership style.Excellent interpersonal skills with ability to communicate with all levels of talentGood teamworking skills and able to work effectively and contribute in a teamExcellent planning and organization skills