Incident Manager
AU SMALL FINANCE BANK · Jaipur
- Experience5–10 yrs
- SalaryNot disclosed
- Work modeonsite
- Levelsenior
- Posted14 Sept 2026
About AU SMALL FINANCE BANK
AU SMALL FINANCE BANK is hiring in Jaipur in financial services. This role looks for around 5+ years of experience.
Skills
- Major Incident Management
- ITIL
- ServiceNow
- BMC Remedy
- Jira
- Root Cause Analysis
- Service Level Agreement Management
The role
An incident manager at a banking technology company coordinates Major Incident Management across production support environments, using ITIL and ServiceNow to restore critical services. The role also applies Root Cause Analysis and ITSM tools to improve service stability and governance.
Full job description
📍 Location: Jaipur (Onsite)
💼 Experience: 5-10 Years
🏢 Function: IT Operations / Production Support / Service Management
We are looking for an experienced Incident Manager to lead and coordinate the end-to-end management of critical incidents across banking applications, digital channels, and IT infrastructure. The ideal candidate should have strong expertise in Major Incident Management, ITIL processes, stakeholder communication, and production support environments .
Key Responsibilities
Manage and coordinate Major Incidents (P1/P2) to ensure timely service restoration. Lead incident bridge calls involving application, infrastructure, network, database, cloud, and vendor teams. Assess business impact and provide regular updates to business and leadership stakeholders. Drive incident resolution activities and ensure adherence to SLAs. Publish incident notifications, status communications, and closure reports. Conduct Post Incident Reviews (PIR) and facilitate Root Cause Analysis (RCA) discussions. Identify recurring issues and drive preventive and corrective actions. Collaborate with Change Management, Problem Management, and Service Management teams. Prepare incident trend analysis, dashboards, and management reports. Support audit, regulatory, and compliance requirements through proper documentation and governance.
Required Skills
Strong understanding of ITIL Incident Management processes and best practices. Experience managing Major Incidents in 24x7 production environments . Strong stakeholder, vendor, and leadership communication skills. Knowledge of applications, databases, networks, cloud, and infrastructure technologies. Hands-on experience with ITSM tools such as ServiceNow, BMC Remedy, Jira , or equivalent. Strong analytical, problem-solving, and coordination skills. Ability to work under pressure and manage multiple critical priorities simultaneously.
Preferred Experience
Banking, BFSI, FinTech, Digital Payments, or Enterprise IT environments. Exposure to UPI, IMPS, NEFT, RTGS, Digital Banking Channels, CBS, Command Center Operations, and Production Support . ITIL Foundation Certification preferred.
Key Competencies
Major Incident Management Incident Coordination & Escalation Root Cause Analysis (RCA) Stakeholder & Vendor Management Service Operations Risk Assessment SLA Management Process Improvement Leadership & Communication
👉 If you have a passion for ensuring service stability, driving rapid incident resolution, and supporting mission-critical banking applications, we'd love to hear from you.