Customer Experience and Services

Company Description AU SMALL FINANCE BANK began as the vision of founder Mr. Sanjay Agarwal, a Chartered Accountant and first-generation entrepreneur, who built the organization with a skilled and committed team over three decades. The bank has grown rapidly and is now progressing on its path to becoming a Universal Bank. Its approach is centered on designing solutions that are fully aligned with customers’ needs. As AU SMALL FINANCE BANK expands, it remains focused on long-term impact and on serving the broader interests of the community.Role Description This is a full-time, on-site Customer Experience and Services role based in Jaipur. The role involves handling customer interactions across channels, addressing inquiries, resolving issues, and ensuring a positive and consistent customer experience. The individual will support customer service processes, monitor service quality, and contribute to initiatives that improve customer satisfaction and loyalty. Responsibilities include documenting customer feedback, coordinating with internal teams to resolve service requests, and adhering to bank policies and regulatory guidelines. The role also requires maintaining accurate records, meeting defined service metrics, and participating in training or process improvement activities.Qualifications Candidates should possess strong Interpersonal Skills and a focus on Customer Satisfaction.Candidates should possess experience in Customer Support and handling service-related queries or issues.Candidates should possess solid Analytical Skills to interpret customer feedback and service data.Candidates should possess clear and professional Communication skills, both verbal and written.Relevant experience in banking, financial services, or customer service environments is beneficial.Ability to work on-site in Jaipur, manage multiple tasks, and meet defined service timelines.Basic proficiency with customer service systems or CRM tools; knowledge of banking products is an advantage.A graduate degree in any discipline is preferred; additional certifications in customer service or banking are a plus.