Assistant Manager - Commercial Vehicle Retail

Responsibilities

Meeting and exceeding business goals/targets in different products, i.e. loans and insurance bundled/non-bundled, through lead fulfilment and field activity on existing data base.

Manage, control and own all channel businesses.

Recruit, retain, manage and build a productive team of off roll employees.

Maintain delinquency on the portfolio, in line with the product segment.

Take care of customer escalations and complaints.

Monitor and measure key conversion, productivity and data penetration metrics.

Learning and understanding of CRM and lending system - Salesforce.com and FinnOne is must.

Effectively engage with credit, operations and risk teams.

Hygiene management - this forms the crucial part of car refinance business - effective monitoring and PDD collection.

Tracking cases at every stage to have better control.

Required Qualifications and Experience

Graduates with relevant experience of 2-3 prior work experience of direct or channel sales in loans. Experience in Insurance will be an added advantage.

Ensure to update the status of lead received.

Ability to recruit FOS through different channels.

Maintain a pickup percentage as per the metric.

Maintain FOS productivity as the metric.

Excellent team handling and problem resolving ability.

Good hands on experience and knowhow for working on data management and MS Office.

A good team leader to handle the team and achieve the set target.

Exceptionally high motivational levels and needs to be a self-starter.