Department Manager

Shoppers Stop · Indore

  • Experience1–2 yrs
  • SalaryNot disclosed
  • Work modeonsite
  • Posted1 Oct 2026
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About Shoppers Stop

Shoppers Stop is hiring in Indore in ecommerce retail. This role looks for around 1+ years of experience.

Skills

  • Inventory Management
  • Visual Merchandising
  • Customer Service
  • competition mapping

The role

A department manager at a retail company oversees Store Manager operations, Customer Service, and Visual Merchandising, using Inventory Management and competition mapping to improve merchandise availability, displays, and customer experience.

Full job description

JOB DESCRIPTIONRole: Department ManagerReporting To: Unit HeadPeople Reporting To DM: Customer Care AssociatesQualification: Graduate/MBA/PGDBMExperience: Min.1 year Managerial experience

Key Deliverables

Achievement of Budgeted PlanWorks out action plans/tactics to match requirement

Competition mappingIdentifies parameters to track competitionBuilds resources and databases of information on an ongoing basis by networkingCreates an index and updates it

Inventory ManagementDoes process mapping for movement of stocks from receiving bay to floorInitiates stock-takes as per the agreed and laid down procedureEnsures effective displays with the objective of achieving greater number of stock turnsPlans for perpetual inventory

Customer care/customer serviceEnsures customers are guided to enable them to avail of value added services like gift-wrapping, alterations, exchanges & other conveniencesSets up processes/initiates plans to build for moments of magic, avoid customer complaints & grievances

Customer feedbackSets up mechanism for recording of verbal complaints / suggestionsEnsures collation of data on customer complaints / suggestions and circulates it to relevant peopleEnsures in service recovery within agreed time-line (72 hours)Ensures customers queries are addressed and complaints / grievances are resolved (I.e. moments of misery are converted into moments of magic)

Manpower availabilityAnticipates shifts in customer entry pattern and directs supervisors to schedule CCA availability accordingly

Floor presentationUnderstands the Visual Merchandising plan and customer buying process and translates the VM plan to match local needs and as per stock availabilityCommunicates the above to supervisors

Arrangement of stock in space allocated as per planCreates display plan of merchandise for his sections on the basis of underlying principlesCommunicates the display plan and the underlying principles to the supervisors for the purpose of execution

Analysis and reportingAnalyzes available data, identifies causes and suggests solutionsIdentifies all reports that need to be generated with frequency, schedules and identifies sources of informationEnsures compliance

Shrinkage controlIdentifies most pilfered products and common methods of pilferage