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Department Manager at Shoppers Stop — Indore

Experience2–4 yrs
SalaryNot disclosed
Work modeonsite
Posted22 Sept 2026

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About Shoppers Stop

Shoppers Stop is hiring in Indore in ecommerce retail. This role looks for around 2+ years of experience.

Skills

workforce scheduling
customer service operations

The role

A department manager at an ecommerce retail company directs customer care associates and plans staffing around customer entry patterns. The role uses workforce scheduling and customer service operations to maintain store coverage.

Full job description

Manpower availability - Anticipates shifts in customer entry pattern and directs supervisors to schedule CCA availability accordingly .

REPORTING TO: Store Manager . PEOPLE REPORTING TO DM: Customer Care Associates . Qualification Graduate / MBA/PGDBM .

Experience minimum2 year Managerial experience . Key Deliverables Activities