Customer Success Architect (Contractor)

Position: This role is a contract assignment at Palo Alto Networks. Contractors will not be employed by Palo Alto Networks but through our trusted staffing partners. Location: India, RemoteDuration: 12 MonthsJob Title: Customer Success Architect(Contractor)

Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We envision a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish — but we’re not here for easy. We’re here for better. We secure our 70,000 customers through industry-leading threat research and intelligence, a complete portfolio of best-in-class product innovation, plus expert services to help organizations at every step of their transformation journey. We are the world’s security leader, a company built on challenging and disrupting the way things are done, innovating ahead of threats, and redefining what it means to be “secure.” We’re looking for innovators and risk takers who are as committed to shaping the future of cybersecurity as we are. Are you up for it?

Job Description Your Career As part of the Cortex organization, Xpanse protects the world’s most important organizations by discovering risks on the Internet no one else can find. Xpanse helps the world’s largest enterprises discover their attack surface and mitigate cyber risks. Our transformative technology is redefining the way that Fortune 500s view, measure, and invest in Internet safety. Technical Customer Success is the core of post-sales Xpanse subject matter expertise. We work with customers to guide the product-based customer journey to unlock value, build out their Attack Surface Management programs, and help them make the most out of their Xpanse purchase. It’s our priority to deepen Xpanse’s partnerships with some of the world’s largest and most well-known organizations, ultimately helping them stay safe from malicious actors on the Internet.

As a Customer Success Architect, you will think critically about customer problems and ask the questions that help us better understand their technical ecosystem to guide them through the Xpanse product journey. On a day-to-day basis, you may troubleshoot with customers, review and analyze SOC ecosystems to proactively identify integration opportunities, collect user feedback about product features, and advocate internally for your customers. As an integral part of the Cortex Xpanse Customer Success team, you will also collaborate with your colleagues to iterate on our processes and help us scale our operations.

Technical Customer Leadership Guide medium-to-large enterprise customers through the Xpanse technical journey Develop product and category expertise to educate our customers on operationalising the Xpanse platform, including around industry best practices for platform capabilities Create and execute technical implementation plans, from start to finish; this includes onboarding, engagement training, check-ins, technical guidance, and security analysis Write and disseminate engagement progress reports to customers and internally at Xpanse Brief customer senior leadership to demonstrate Xpanse's positive impact on customer business objectives, highlight security issues, and make security recommendations Serve as the customer's chief advocate and champion customer causes internally Security Analysis Become an expert on Xpanse and coach customers on operationally and technically integrating the tool into their day-to-day workflows Guide customers through analytic workflows within our products, participating at all stages of customer investigations to drive remediations or other desired business outcomes Document customers' improved remediation efforts in a form that they value and can take action on

Qualifications

Your Experience You have professional experience in Cybersecurity, working with EDR and Thread Intel solutions, customer success, account management, solutions architecture, consulting, or relationship management (preferably at an enterprise technology company, SaaS is a plus)You are comfortable with Python, XQL querying, APIs development, and/or networkingYou are a strong communicator who can effectively explain complex technical concepts to both technical and non-technical audiences You are intellectually curious and quick to learn new technical topics Bachelor's degree in a related field You are able to accommodate your schedule to customers in EMEA timezones