BDR Support Apprentice

About The Role:

Who You Are:You're excited about helping people and want to learn how a sales team works in a fun, fast-paced environment. You'll support our Business Development Representatives (BDRs) by answering replies from customers and prospects, booking and confirming meetings, sending reminders, following up with people who missed their call, and making sure warm leads get to the right BDR quickly.

You're comfortable working alongside a team that's busy and goal driven, and you're ready to learn new skills like managing your time, staying organized, and communicating clearly by phone, text, and email.

To do well in this role, you'll want to be confident, friendly, and positive, even when things get busy. You'll often be the first person a customer talks to after a BDR reaches out, so making a good impression matters. This apprenticeship is also a great way to learn how sales works and build toward a future BDR role at HighLevel. At HighLevel, everyone stays on camera during calls with customers, teammates, and managers.Programme Details:

Work Type: Apprenticeship

Department: Revenue Growth

Sub Department: Customer Retention

Duration: 6 Months

Shift timings: 08:00 AM - 05:00 PM CST (Mon-Fri)

Monthly Stipend: 32,000

Location: Remote (India)

Programme Start: Nov 2026

What You'll Be Doing:

Learning HighLevel's products and the customers we serve, including agencies, small businesses, and SaaSpreneurs

Answering replies to BDR outreach across calls, texts, chats, and emails

Booking meetings and demos on BDR calendars and sending calendar invites

Calling, texting, and emailing customers to confirm and remind them about upcoming meetings

Following up with customers who missed a meeting and helping them reschedule

Asking a few simple questions to understand what a customer needs before passing them to a BDR

Passing warm and interested leads to the right BDR quickly so no opportunity is missed

Welcoming customers into video meetings and making sure they're connected with their BDR

Logging your conversations and next steps in our CRM so the team always knows where things stand

Helping customers with basic questions or connecting them to the right team, like Support or Trial Experience

Helping the team stay organized by setting reminders and keeping follow-ups on track

Learning more about sales and our products by joining team meetings, call reviews, and trainings

Being flexible, other tasks might come up as the business changes

What You'll Bring:

Bachelor’s degree in any discipline, or equivalent qualification.

Good communication skills in English; comfortable speaking with US-based business owners

No prior experience required, we'll train you! Any past experience answering calls, scheduling, customer service, or sales is a nice bonus, not a requirement

Friendly phone, text, email, and chat communication style

Comfortable picking up the phone and talking to people you haven't met before

Ability to stay organized and keep track of lots of follow-ups

Comfortable juggling a few tasks at once in a fast-paced day

Patience and good listening skills

A positive, team-first attitude

An interest in sales and learning how a sales team works

Able to work from home, on camera, in a quiet space

Reliable high-speed internet at home

Open to working US business hours, including some early mornings, late nights, or weekends

Comfortable using a Mac with multiple monitors, and open to learning tools like the HighLevel CRM, Google Suite, Zoom, Slack, and Excel