Transition Wave Senior Manager

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Job Description

The Transition Wave Sr. Manager is accountable for managing the day-to-day execution of individual transition waves within their assigned BU/BF scope, ensuring delivery of scope, timelines, and issue resolution. The role coordinates all wave activities across planning, Knowledge Transfer (KT), and ramp-up phases, working in close collaboration with the Transition Functional Lead and GCM delivery teams to ensure seamless and compliant transition execution, aligned with GCM execution standards and ensuring continuity of critical operations.

Accountabilities:

Wave Ownership & Execution

Manage end-to-end execution of individual transition waves, ensuring adherence to scope, timelines, milestones, and timely resolution of issues.

Support and maintain detailed wave plans across KT, ramp-up, go-live, and stabilization

Track and report wave progress, risks, and issues to the Transition Functional Lead, PMO and relevant stakeholders, pulling groups together to resolve issues quickly.

Functional Accountability

Support the Transition organization in maintaining continuity of critical business operations across the assigned wave

Own wave-level activity tracking and milestone delivery, ensuring commitments are met within the defined scope and timelines and consulting with stakeholders to help them resolve issues.

Knowledge Transfer & Readiness

Coordinate with the KT PMO to ensure KT activities are on schedule and completed in line with wave milestones

Track SME availability, KT completion rates, and documentation sign-offs

Escalate delays or readiness gaps to the Transition organization

Stakeholder & Governance Management

Act as the day-to-day coordination point between BU/BF teams, SMEs, site leads and GCM delivery teams for all wave activities

Support strong compliance and governance with stage-gate reviews and provide wave-level status inputs for go/no-go decisions

Stabilization & Business-as-Usual Transition

Coordinate wave-level hypercare and stabilization activities to track service performance against agreed SLAs and KPIs

Support the smooth handover of wave activities into steady-state operations

Escalate patterns of problems and identify root causes to ensure process improvement as needed.

Education & Competencies (Technical and Behavioral):

Experience

7+ years of experience in project or program management, transition management, or operational change initiatives within global organizations

Proven experience leading end-to-end transition waves or major operational change initiatives, covering transition planning, knowledge transfer, ramp-up, go-live, stabilization and cutover phases

Technical Competencies

Strong project management skills with ability to develop and maintain critical path management, integrated transition and wave plans

Ability to apply transition methodologies and frameworks, including knowledge transfer, readiness assessments, and stage-gate governance

Financial and commercial acumen, with the ability to manage transition costs, assumptions, and value realization

Behavioral Competencies

Strong coordination and organizational skills with ability to manage multiple workstreams simultaneously in a matrix organization

Ability to work effectively under pressure in fast-paced, time-sensitive transitions

Clear and proactive communicator with strong interpersonal skills across diverse, global teams

Results-oriented mindset with strong attention to delivery commitments and accountability

Education

Bachelor’s degree preferred

Languages

Fluent in English

Locations

IND - Bengaluru

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time