Tech Operations and Support, Lead - USBU OBU Data Ops

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Job Description

Tech Operations and Support, Lead - USBU OBU Data Ops

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.

At Takeda’s ICC we Unite in Diversity

Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.

Objectives/Purpose

Tech Ops Team Lead – Data Operations, Reporting & Field Alerts (Pharma Domain)

We are looking for a proactive and detail-oriented Tech Ops Team Lead to oversee the day-to-day operations of data and reporting delivery for a leading US-based Pharma client.

The role involves managing daily workflows across Databricks-based Data Operations, Power BI Reporting Operations, and Field Alerts (business rule–based and ML-driven) processes.

This position is part of the broader Tech Ops delivery organization and reports to the Offshore Delivery Manager, ensuring operational stability, SLA adherence, and high-quality delivery from the India offshore team.

Key Responsibilities

1. Daily Operations Management

Oversee and coordinate daily Tech Ops activities across Data Operations, Reporting, and Field Alerts.

Manage job runs, data validations, issue resolution, and ensure smooth daily delivery cycles.

Monitor Databricks workflows, Power BI report refreshes, and alert delivery pipelines for completeness and timeliness.

Identify recurring issues and drive automation or process improvements to minimize manual intervention.

2. Team Coordination & Supervision

Lead a team of data engineers, analysts, and operations specialists supporting multiple Tech Ops streams.

Assign tasks, review progress, and ensure work completion within SLAs and quality standards.

Conduct daily stand-ups, operational reviews, and cross-workstream coordination.

Provide guidance, mentoring, and technical support to the team to ensure consistent performance.

3. Reporting Operations (Power BI)

Supervise daily report refreshes, validation, and publishing workflows in Power BI.

Ensure accurate data availability and accessibility for end users.

Coordinate with business and analytics teams for issue resolution, enhancements, and access governance.

4. Data Operations (Databricks)

Oversee Databricks job monitoring, pipeline executions, and failure triage.

Troubleshoot data processing issues and coordinate with engineering teams for root cause analysis and fixes.

Maintain operational logs, documentation, and control reports for audit readiness.

5. Field Alerts Operations

Manage the daily operational processes behind Field Alerts (business rule–based and machine learning–based) delivery to field teams.

Validate alert logic outputs, monitor system runs, and ensure on-time delivery to downstream systems (e.g., CRM, email).

Partner with analytics and data science teams for alert tuning, data validation, and performance monitoring.

6. Collaboration & Escalation Management

Act as the first point of contact for day-to-day operational escalations from onshore stakeholders.

Escalate critical issues to the Offshore Delivery Manager with impact assessments and resolution status.

Support daily/weekly operational reporting, dashboards, and performance tracking.

Required Skills & Experience

Total Experience: 6–10 years overall, with at least 2+ years in team leadership or Tech Ops coordination.

Domain: Pharma / Life Sciences experience preferred (commercial or field operations exposure is a plus).

Technical Expertise:

Databricks: operational workflows, job monitoring, and issue troubleshooting.

Power BI: dataset refreshes, validation, and publishing processes.

SQL for data validation and troubleshooting.

Familiarity with alerting systems (rule-based and ML-driven) preferred.

Delivery & Leadership:

Hands-on experience managing SLA-based data/reporting operations.

Strong prioritization and problem-solving skills in fast-paced delivery environments.

Excellent communication and coordination with offshore and onshore teams.

Good-to-Have Skills

Exposure to automation in Tech Ops workflows using scripts, triggers, or scheduling tools.

Experience with data mastering/stewardship processes (HCP/HCO, product, territory data).

Familiarity with CRM-integrated alerting systems (Veeva, Salesforce, etc.).

Why Join Us

Be a key contributor to the Tech Ops backbone of a high-visibility Pharma client.

Gain end-to-end exposure to Reporting, Data, and ML-driven Field Alert operations.

Work in a collaborative, innovation-driven global delivery environment with strong learning opportunities.

What Takeda Can Offer You

Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people.

At Takeda, you take the lead on building and shaping your own career.

Joining the ICC in Bangalore will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.

Benefits

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

Competitive Salary + Performance Annual Bonus

Flexible work environment, including hybrid working

Comprehensive Healthcare Insurance Plans for self, spouse, and children

Group Term Life Insurance and Group Accident Insurance programs

Health & Wellness programs

Employee Assistance Program

3 days of leave every year for Voluntary Service in additional to Humanitarian Leaves

Broad Variety of learning platforms

Diversity, Equity, and Inclusion Programs

Reimbursements – Home Internet & Mobile Phone

Employee Referral Program

Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 days)

About ICC in Takeda

Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.

As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.

Locations

IND - Bengaluru

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time