Knowledge Transfer (KT) PMO

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Job Description

The KT PMO is responsible for coordinating and managing all Transition, Knowledge Transfer (KT)

planning and execution activities within a transition wave or BU/BF scope. The role ensures that KT

activities are structured, scheduled, tracked, and completed in line with transition milestones, enabling

GCM teams to achieve the operational readiness and capability required to deliver at steady state.

Accountabilities:

KT Planning & Scheduling

Support and maintain comprehensive KT plans aligned with transition wave timelines and milestones

Support the Functional Transition leads and Transition Wave Managers on all aspects of transition

Define KT schedules, maintain list of required SMEs, and coordinate participant availability across sending and receiving teams

Ensure KT plans cover all in-scope processes, systems, and responsibilities within the assigned wave

KT Execution Coordination

Coordinate and track day-to-day KT activities across all phases, including shadowing, reverse shadowing, and documentation completion

Monitor KT progress against plan, track completion rates, and flag delays or readiness gaps to the Transition Functional Lead or Transition Wave Manager

Facilitate KT sessions and ensure all required participants are engaged and informed

Readiness Tracking & Reporting

• Track KT readiness against defined milestones and stage-gate criteria

• Maintain up-to-date KT status reports and dashboards for governance forums and the Transition Functional Lead

• Ensure structured readiness testing (SRT) inputs are captured and reported accurately

Documentation & Sign-Off Management

Ensure all KT deliverables (SOPs, process maps, training materials, and work instructions)are completed, reviewed, and signed off within agreed timelines

Maintain a central repository of KT documentation and supporting evidence

Issue Resolution & Escalation

Identify and track KT-related issues, gaps, and risks, escalating unresolved items to the Transition Functional Lead or Transition Wave Manager

Coordinate issue resolution across SMEs, GCM delivery teams, and functional stakeholders

Education & Competencies (Technical and Behavioral):

Experience

3+ years of experience in project coordination, PMO, or knowledge management roles within global organizations

Experience supporting knowledge transfer activities in transition, shared services, or GBS/GCC environments preferred

Exposure to transition planning, process documentation, and operational readiness activities

Technical Competencies

Strong project coordination and tracking skills, with ability to manage multiple workstreams simultaneously

Ability to develop and maintain KT trackers, readiness dashboards, and structured governance reporting

Proficiency in project tracking and collaboration tools

Familiarity with transition methodologies, KT frameworks, and stage-gate governance

Behavioral Competencies

Highly organized with strong attention to detail and ability to manage multiple priorities simultaneously

Clear and proactive communicator with strong interpersonal skills across diverse, global teams

Results-oriented mindset with strong attention to delivery commitments and accountability

Education

Bachelor’s degree required

Languages

Fluent in English

Locations

IND - Bengaluru

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time