Walk-in || Customer Support Executive

Next Education India · Hyderabad

  • Experience1–2 yrs
  • SalaryDisclosed
  • Work modeonsite
  • Posted3 Oct 2026
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About Next Education India

Next Education India is hiring in Hyderabad in education. This role looks for around 1+ years of experience.

Skills

  • English
  • Hindi
  • Telugu
  • Freshdesk
  • Zoho Desk
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • computer operating systems

The role

A customer support executive at an education technology company. Resolves customer queries and technical issues for an education platform using Freshdesk and Microsoft Excel. Also supports computer operating systems and school clients.

Full job description

WALK-IN INTERVIEW : CUSTOMER SUPPORT EXECUTIVE

Location: Hyderabad

Mode: Work From Office

Designation: Customer Support Executive

No. of Positions: 2

Languages: English, Hindi & Telugu

Walk-in Schedule: 5th to 10th October

Timing: 11:00 AM 5:00 PM

Role Overview

The Customer Support Executive will be responsible for managing day-to-day support operations for the TeachNext platform, including handling inbound calls and support tickets and resolving technical and functional issues.

Key Responsibilities

Handle inbound calls and tickets related to the TeachNext platform.

Ensure timely acknowledgement, categorization and resolution of customer queries.

Assign responsibilities and monitor daily team performance.

Conduct team reviews and ensure support targets are consistently met.

Prepare daily and weekly performance reports.

Analyze support metrics such as resolution time, ticket volumes and SLA adherence.

Handle and resolve customer complaints professionally and empathetically.

Escalate critical issues to the appropriate internal teams when required.

Provide end-to-end technical support for hardware and software issues faced by school clients.

Manage configuration and operation of client-based computer operating systems.

Handle support tickets related to the English Lab module.

Prepare reports, trackers and communication documents using MS Excel, Word and PowerPoint.

Preferred Qualifications

Bachelor's degree in any discipline. B.Tech / BCA / B.Sc preferred.

1 - 3 years of experience in Customer Support or IT Helpdesk roles.

Prior experience in EdTech or school-facing support is an advantage.

Experience with ticketing tools such as Freshdesk, Zoho Desk or similar.

Strong communication and customer-handling skills.

Good knowledge of MS Excel, Word and PowerPoint.

Ability to handle technical and functional customer queries.

Interested candidates can attend the walk-in interview directly & fill the G-sheet as well

https://forms.gle/76vUu3MGnj6Yn9pAA

5th to 10th October

11:00 AM to 5:00 PM

Hyderabad | Work From Office